Forum Discussion
Courses not COMPLETING on LMS
Multiple LMS's are not updating the "completion" or "success" status of recent courses published with Storyline 360 (latest build)
The course completion is set via a trigger:When timeline starts on this slide, complete course as complete/passed
and the publish settings are:
- SCORM 1.2 (still fails with SCORM 2004 (2nd Ed))
- Reporting = Passed/Incomplete
- Tracking = "Using triggers"
This problem has been seen on my client's LMS and I have now tested on SCORM CLOUD and see exactly the same problem.
Interestingly - if I put some older courses built with an older version of SL360, then these work fine and as expected, and were built and published using exactly the same settings.
It feels like a recent build of SL360 has broken this and introduced a bug... but I cant see a recent discussion about this so Im thinking I cant be the only one in the world to spot this! What else could it be though?
So for anyone else in the same position and reading this - there is hope!
Whichever slide had your "complete course" trigger on, make it a Results slide.
Then on any previous slide, go to INSERT > Convert to Freeform, and choose Pick One.Choose any object already on your slide, or create a new object off screen if you prefer. Set this object to your one and only option in the Pick One choices. Then set its initial state to SELECTED.
Finally, ensure you have the SUBMIT INTERACTION trigger added to this slide. I added it on the NEXT button click, and "when timeline ends" because my specific course is set to automatically move from one slide to the next.
And thats it. Publish your course, ensuring that the TRACKING is now set to "When the learner completes a quiz" and not "Using triggers"
A quick additional piece of info.
It seems that no matter which REPORTING option I choose in SL360 when publishing (eg. Passed/Incomplete, etc) that the "completion" and "success" status on the LMS remain completely unchanged. It always says:
Completion = "incomplete"
Success = "unknown"
There is a known issue where the complete trigger doesn't work in the classic player, the fix at the moment is to switch to the modern player
Seriously?! thats completely not an option for me and my clients.
Thanks for the feedback though Phil, and the very quick reply. Appreciated.Where do Articulate publish the known issue list? I searched everywhere for this issue knowing that I cant be the first to see it but found nothing :/
I'll try to come up with some solution whereby I could maybe put a "quiz" in to the last slide, and have this be invisible for the user, but automatically answered "correctly". Im thinking I might be able to make that work
#headmeltI don't think there is an issues list. See therefor this issue
The hidden quiz slide will work can use a freeform off slide and then convert last slide into a results slide, not ideal.
So for anyone else in the same position and reading this - there is hope!
Whichever slide had your "complete course" trigger on, make it a Results slide.
Then on any previous slide, go to INSERT > Convert to Freeform, and choose Pick One.Choose any object already on your slide, or create a new object off screen if you prefer. Set this object to your one and only option in the Pick One choices. Then set its initial state to SELECTED.
Finally, ensure you have the SUBMIT INTERACTION trigger added to this slide. I added it on the NEXT button click, and "when timeline ends" because my specific course is set to automatically move from one slide to the next.
And thats it. Publish your course, ensuring that the TRACKING is now set to "When the learner completes a quiz" and not "Using triggers"
Thank you. I am in the same boat as you. Our standard for all courses is the classic player. I will give this work around a try.
This is still a bug with the most current version of Storyline 360 using the "modern" player as of writing this post. Using the course completion trigger does not work when publishing SCORM to LMS. The workaround offered by Andrew Hanley does work. Thank you Andrew for the help!
Hello Rabi, and welcome to E-Learning Heroes. 😊
I appreciate you reaching out and sharing what you are experiencing as well. We have had a couple of bugs specific to the completion trigger, but they have been resolved.
Do you know what version of Storyline you're using? You can check by going to Help > About Articulate Storyline. We are currently on Build 3.59.26702.0 of Storyline 360. You can read all of the details here.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hello Leslie,
Thank you for the warm welcome! I am currently using the version you specified (see attached). I created a case in the link you provided, thank you for providing the link.
Wrapping this up for the benefit of others: trigger actions are dependent upon listing order. So, in this case, if there are multiple triggers associated with the end of the timeline, the trigger for course completion needs to be at the top of the list. Thanks to Articulate staff for the fast and friendly response! https://articulate.com/support/article/Storyline-360-The-Order-in-Which-Triggers-Are-Executed
