Forum Discussion

AndrewHanley's avatar
AndrewHanley
Community Member
5 years ago
Solved

Courses not COMPLETING on LMS

Multiple LMS's are not updating the "completion" or "success" status of recent courses published with Storyline 360 (latest build) The course completion is set via a trigger: When timeline start...
storyline 360
  • AndrewHanley's avatar
    AndrewHanley
    5 years ago

    So for anyone else in the same position and reading this - there is hope!


    Whichever slide had your "complete course" trigger on, make it a Results slide.
    Then on any previous slide, go to INSERT > Convert to Freeform, and choose Pick One.

    Choose any object already on your slide, or create a new object off screen if you prefer. Set this object to your one and only option in the Pick One choices. Then set its initial state to SELECTED.

    Finally, ensure you have the SUBMIT INTERACTION trigger added to this slide. I added it on the NEXT button click, and "when timeline ends" because my specific course is set to automatically move from one slide to the next.

    And thats it. Publish your course, ensuring that the TRACKING is now set to "When the learner completes a quiz" and not "Using triggers"

JoeFrancis's avatar
JoeFrancis
Community Member
2 years ago

That should be sufficient. Keep in mind, in their infinite wisdom, Saba still requires the learner to click the "content player close button" [X] in the upper-right of the content player window to trigger a course completion at the Course and Transcript levels (Storyline is sending a completion at the Activity level). 🙄

While Saba has been aware of the "content player close button" issue for better than 10 years, they are either unwilling or unable to remove the redundant mouse click they insist users perform to achieve completion. When you're stuck in the traditional ILT course/class(es) mindest for all learning modalities, it's no wonder something like this gets short shrift.