Forum Discussion
Courses won't upload to review
When I try to upload the attached course to Articulate Review, it gives me the "please check your internet connection" error after trying to upload it. I checked this article but none of these issues apply to me. I'm able to upload other courses, but I have a set of 3 courses where none of them will upload. The courses are decent sized but not huge. Any guidance here?
Thanks,
Stephen
25 Replies
Hi Stephen,
Sorry you're getting stuck publishing to Articulate 360! I was able to successfully publish your project here.
Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.12.14594.0 in the bottom-right corner.
Let me know if you're already on the latest update, and we'll keep digging!
Hi Alyssa
I am having repeated problems uploading a course to Review 360. It fails about 2/3rds of the way through the 'uploading' part of the process.
Is there another way to do this? For example if Review could ingest .ZIP files, then at least we do not have to keep re-publishing every time we want to try to upload it.Regards
Martin DeanFYI - I have now tried 4 times to upload a 180Mb file and it fails every time, telling me to check my internet connection. That is running perfectly at 72Mbps down and 20Mbps up, so that error message is not very helpful.
Any suggestions please?
Hi Martin,
I've seen other folks hit that error message who needed to work with their IT team to look at enabling the network endpoints and ports listed here. Have you checked into that?
If you're still running into this trouble, I'd love to have our Support Team work with you one on one to figure it out!
Im getting this error on all my courses. I was able to upload them 30 min ago, but now I am getting a "check your internet" error - internet is fine - is there something down on your end?
I get this error a lot as well. Review 360 seems to think I am offline when I'm not. All other internet connections function properly.
And right now I can't export comments because it's unable to find:
articulate-us.s3.amazonaws.com.
Sounds like they have a server problem...
We did have some loading issues that have been resolved.
You can see our incident detailed here.
Are you able to publish successfully now?
No - I am still getting the error.
I'm getting the error as well - just in the last 2 hours..
I am getting this error as well
4:17 PM
Tuesday, October 22, 2019
Mountain Time (MT)
Hi Nicole, Shawna, and Mike,
I tested exporting and publishing Review 360 courses moments ago and didn't have any trouble. I'd like to have our Support Engineers take a look at your individual setups and determine if there is an issue with how you're connecting to the Articulate network endpoints and ports.
You'll see an email shortly from the team!
With so many people having the issue, it's obviously not OUR problem. Finally received this response:
Reaching out to you to let you know our current situation. Our cloud hosting provider is experiencing a distributed denial of service attack which is resulting in delays and intermittent errors when accessing Articulate 360 apps and several of our websites. We’re working hard to sort this out with them. You can find more information here:
Mine started about 2 plus hours ago as well. I was able to publish in the morning.
I opened a case number! Can we get a response or fix soon!!!!
I republished and it's working! Thanks
