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DeanneDao's avatar
DeanneDao
Community Member
2 days ago
Solved

Crash or Frozen?

Hello! Is anyone experiencing crashing or "freezing" in Storyline 360 today?  This is happening when I insert a Character, or when I added a new State to a character.  I've checked for updates and ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 days ago

    Hi DeanneDao​!

    Sorry to hear that you've run into this setback!

    Storyline freezing, or crashing can sometimes be caused by authoring directly off of a network drive. Can you confirm your .story file is stored on your local hard drive? Also, are you receiving any error reports when the crashing occurs? If so, it would be helpful to see a screenshot of the error.

    If you're already working locally, but the issue persists, please try a repair of your Storyline installation.

    Let me know how it goes!

Laura_is_an_ID's avatar
Laura_is_an_ID
Community Member
2 days ago

I'm having issue with the code block today in Rise. Prob not connected, but possibly. 

I have had issue in the past when I have trouble with states and usually if I close the application and open it again, it helps the situation. 

Hope you're able to resolve the issue, sorry I couldn't offer more help.

 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 days ago

    Hi Laura_is_an_ID​!

    Sorry to hear you're having trouble with Code Blocks in Rise 360!

    We're happy to help troubleshoot. Do you mind sharing more details on the issue you're facing?

    Looking forward to hearing from you!