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DeanneDao's avatar
DeanneDao
Community Member
2 days ago
Solved

Crash or Frozen?

Hello! Is anyone experiencing crashing or "freezing" in Storyline 360 today?  This is happening when I insert a Character, or when I added a new State to a character.  I've checked for updates and ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 days ago

    Hi DeanneDao​!

    Sorry to hear that you've run into this setback!

    Storyline freezing, or crashing can sometimes be caused by authoring directly off of a network drive. Can you confirm your .story file is stored on your local hard drive? Also, are you receiving any error reports when the crashing occurs? If so, it would be helpful to see a screenshot of the error.

    If you're already working locally, but the issue persists, please try a repair of your Storyline installation.

    Let me know how it goes!

StevenBenassi's avatar
StevenBenassi
Staff
2 days ago

Hi DeanneDao​!

Sorry to hear that you've run into this setback!

Storyline freezing, or crashing can sometimes be caused by authoring directly off of a network drive. Can you confirm your .story file is stored on your local hard drive? Also, are you receiving any error reports when the crashing occurs? If so, it would be helpful to see a screenshot of the error.

If you're already working locally, but the issue persists, please try a repair of your Storyline installation.

Let me know how it goes!

  • DeanneDao's avatar
    DeanneDao
    Community Member
    11 hours ago

    Thank you, Steven -- Yes, SL 360 is installed on my local hard drive.  I will attempt the repair now.  Thanks again!