Forum Discussion

DeanneDao's avatar
DeanneDao
Community Member
2 months ago

Crash or Frozen?

Hello! Is anyone experiencing crashing or "freezing" in Storyline 360 today?  This is happening when I insert a Character, or when I added a new State to a character.  I've checked for updates and ...
storyline 360
DeanneDao's avatar
DeanneDao
Community Member
2 months ago

Hello!  I'm experiencing this after I insert a character in Storyline 360.  Please see image.
When I go to close the SL 360 window, I am prompted to click SAVE, but the application just keeps spinning or I get the hourglass icon and it is persistent.  I go into Task Manager to end the task, otherwise I'm not able to click on anything.

I have uninstalled and reinstalled Articulate 360.
I have cleared out cache and temp files and rebooted by PC.
My SL 360 projects are saved to the local hard drive.

Any other ideas?  Thank you kindly.

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi DeanneDao​!

Sorry to hear this behavior has popped up again!

I see that you've already opened a support case. Smart move! You're case has been received by our senior support engineers. You're in excellent hands troubleshooting with them, and they should be following up with you shortly.

We can continue the conversation through your case to keep all information in one spot.