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I am starting a new thread given it's six years after the conversation I found this morning. I recorded what was happening - I have restarted my computer and also in my Rise course, selected preview a number of times to try and clear it. It's super frustrating because I type quickly and it's jumping around.
I recorded what's happening and would really appreciate some advice. Thanks.
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I am starting a new thread given it's six years after the conversation I found this morning. I recorded what was happening - I have restarted my computer and also in my Rise course, selected preview a number of times to try and clear it. It's super frustrating because I type quickly and it's jumping around.
\n
I recorded what's happening and would really appreciate some advice. Thanks.
","body@stringLength":"446","rawBody":"
I am starting a new thread given it's six years after the conversation I found this morning. I recorded what was happening - I have restarted my computer and also in my Rise course, selected preview a number of times to try and clear it. It's super frustrating because I type quickly and it's jumping around.
\n
I recorded what's happening and would really appreciate some advice. Thanks.
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:
\n
\n
The cursor would unexpectedly jump to the beginning of the text entry window when entering code or a URL.
\n
\n
\n
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
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Let me know if you have any questions about this update or the issue you reported!
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:
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The cursor would unexpectedly jump to the beginning of the text entry window when entering code or a URL.
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There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
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Let me know if you have any questions about this update or the issue you reported!
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I'm having the same issue. It started yesterday (I'm in Australia), and it's driving me crazy!
I'm having the same issue. It started yesterday (I'm in Australia), and it's driving me crazy!
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I'm in Australia too and I noticed it Friday morning. I've logged a ticket too now and they're treating it as a bug and investigating.
I'm in Australia too and I noticed it Friday morning. I've logged a ticket too now and they're treating it as a bug and investigating.
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Hi Alison, have you had an update about the status of this issue yet? Thanks Gerry
Hi Alison, have you had an update about the status of this issue yet? Thanks Gerry
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That looks very annoying, I don't experience it on my mac, looks like it only affects PCs. Appears to be an issue with the editor that Rise uses called Froala. some info here seems to be a known issue:
That looks very annoying, I don't experience it on my mac, looks like it only affects PCs. Appears to be an issue with the editor that Rise uses called Froala. some info here seems to be a known issue:
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This issue has been happening for a few days now and it is so frustrating. Along with the jumping cursor I am also finding that with the tab and accordion blocks that when adding return spaces, they seem to get deleted when you go to preview and back to edit again. The only way I have been able to make it work is to add three returns, using the up arrow key and then use the backspace button to delete the extra returns.
This issue has been happening for a few days now and it is so frustrating. Along with the jumping cursor I am also finding that with the tab and accordion blocks that when adding return spaces, they seem to get deleted when you go to preview and back to edit again. The only way I have been able to make it work is to add three returns, using the up arrow key and then use the backspace button to delete the extra returns.
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Rise 360 is unusable today due to this bug. Can't really write more than two words at a time before the jump occurs. Have lost a lot of work and time
Rise 360 is unusable today due to this bug. Can't really write more than two words at a time before the jump occurs. Have lost a lot of work and time
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Have also raised a Support ticket to report the issue
Have also raised a Support ticket to report the issue
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I'm having this problem too. Crucial day to get a project to the finish line and can only work at a snail's pace.
I'm having this problem too. Crucial day to get a project to the finish line and can only work at a snail's pace.
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I'm having the same issue - it's super frustrating and making it near impossible to develop the course I'm working on
I'm having the same issue - it's super frustrating and making it near impossible to develop the course I'm working on
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Did you submit a tech support ticket? I submitted a case and referred to this discussion thread. Case number 03899059.
Did you submit a tech support ticket? I submitted a case and referred to this discussion thread. Case number 03899059.
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I am also experiencing the same issue, not just the spacebar. The issue appears to be random, and I have noticed that even copying and pasting text into RISE can cause a jump.
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When I try to delete text by highlighting several words and hitting the delete button, then start typing, I often experience sudden disappearance of my typed text, and the old text reappears as if I had hit the 'undo' button.
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Furthermore, sometimes the deleted text reappears without any further typing. For instance, I would select some words, hit delete, and the text disappears, but after a while, the text reappears and then disappears again. This happens even when I keep my hands off the keyboard.
I am also experiencing the same issue, not just the spacebar. The issue appears to be random, and I have noticed that even copying and pasting text into RISE can cause a jump.
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When I try to delete text by highlighting several words and hitting the delete button, then start typing, I often experience sudden disappearance of my typed text, and the old text reappears as if I had hit the 'undo' button.
\n
Furthermore, sometimes the deleted text reappears without any further typing. For instance, I would select some words, hit delete, and the text disappears, but after a while, the text reappears and then disappears again. This happens even when I keep my hands off the keyboard.
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This is happening to me too-- I can't edit in Rise. It started today. The cursor jumps to the top of the block and some text also disappears. Must be a bug. Kindly exterminate!
This is happening to me too-- I can't edit in Rise. It started today. The cursor jumps to the top of the block and some text also disappears. Must be a bug. Kindly exterminate!
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