Cursor jumping

Hi Suzanne,

I haven't heard or seen that yet! What browser are you working in while you author? You'll want to check that it's one of the supported ones here. 

Hi Ashley,

I'm using Google Chrome Version 59.0.3071.115 

Believe you support this version?

Hi Ashley,

I've had this problem too. Here are four examples:

1. Insert the cursor in front of a previously entered word and start typing and no data appears or insert cursor within a word to enter, for example a space, and nothing happens.
2. In an interactive knowledge check block when going back to edit existing text in a question position cursor in one of the answers and start typing and the whole of the text vanishes. This got so bad recently that we took to copying all the existing text before attempting to modify so that we could paste it back in place if it vanished.
3. Start modifying a heading in a text block, typically by adding character to the end of the last word in the heading and hey presto the cursor jumps to the beginning of the next line. And this continues to happen until we put a line break in the line that the cursor has jumped to.
4. In an interactive knowledge check block when selecting the 'correct' answer as the question is first set up, that when previewed the question has lost the correct selection and now shows all answers as 'wrong'. But go back into edit mode, reset the correct answer, and now preview and from this point on the correct answer is remembered.

We've found that this is less likely to happen if we flick to Preview mode, and then return to edit mode every minute or so. 

Happens on a Dell Precision Workstation, Win 10, ver 1703 Build 15063.540 under Chrome Version 60.0.3112.90 (Official Build) (64-bit), and the same on a Lenovo ThinkPad I7 under same software.

Network connection is typically 10Mbps or better.

Condition is erratic some days are worse than others it's almost as if the changes entered here are not being received as occasionally we get 'You are offline' message even though other devices in the office are communicating normally.

It's not a huge deal, just frustrating when it happens.

Regards,

Stan

And, hey presto on returning to course building, here's an example. In the screen capture attached if you look at the third text line that is being entered you will see the cursor is in position behind a lower case 'e' at the beginning of the sentence. 

What I was typing was the word 'needs' at the end of the sentence, but on entering the second letter of the word - the letter 'e', the cursor suddenly jumped to the front of the sentence with the result you can see in the clip.

Weird or what?

Regards,

Stan

And, now another strange thing.

In this clip, you will see that the first and the third choice options are identical. This occurred when I dragged the first choice down into the third position of the then five available choices. It didn't rearrange the list, it merely overwrote the third item with the first item.

Dell Precision Workstation, Win 10, ver 1703 Build 15063.540 under Chrome Version 60.0.3112.90 (Official Build) (64-bit).

Regards,

Stan

Hi Stan and Suzanne,

Thanks for that information - could you try and capture this happening using a tool like Peek? You can upload that to Articulate Review and then share the link with me here?

I'm in Chrome (latest version is Version 60.0.3112.90 - and we support the latest version) and I don't see my cursor jumping around. It does select all the text when I first click in the course title - so if I started typing immediately it would wipe out the existing title. 

I tried the same steps you shared here Stan, and I still didn't see the cursor move from one location to another, so a video of it happening will be helpful for our team to test further! 

Hi Ashley,

This morning, Saturday, it is not happening which now makes me wonder if it is something to do with network connectivity, so that 'round trip' editing is being interrupted. What I will do, when and if it occurs again, is to do a Peek recording so that we can explore it further.

In the meantime, all the best,

Stan

Hi Ashley,

And a similar one from me. In this video I'm trying to type the word AZURE on the first line but the moment I get to the second letter the cursor jumps to the next line.

https://360.articulate.com/review/content/1c0ae931-defe-40f5-88e8-b46d74653ea1/review

:)

One thing you will notice is that as I type on the first row the second and sometimes the third row are being highlighted, as if all three rows are regarded as one.

Regards,

Stan

have exactly the same problem. I type in a box and it moves down to another line. More prevalent when typing in a paragraph with multiple lines.

Thanks all for the videos. I tested in a Button stack as that's what I saw in both your videos and I could replicate it randomly - I tried different buttons, amounts of text, etc. and it only happened sometimes. I'm going to get a few folks in our team to take a look at this, and I'll be back in touch as soon as I can.

Can you let me know if this is the only block type you're seeing it in? And confirm if you're only seeing it in Chrome (or if that's the only browser you've tested)?