Forum Discussion
Cursor jumping
Hi guys,
Wondering if anyone else has experienced their cursor "jumping" when using Rise? I've been having an issue where I'll be typing and the cursor will suddenly jump to another position in the text or another section.
Thanks
Hello everyone, ๐
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:
- The cursor would unexpectedly jump to the beginning of the text entry window when entering code or a URL.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported!
58 Replies
- MartinBlazey-65Community Member
I too would like to report the curser 'jumping' issue whilst typing out lines of text - it occurs directly in edit mode of a given item and also when typing directly on the main stage of the content. This was experienced in Chrome (59.0.3071.115) on OS X (10.10.5).
- KarenWeldon-c5eCommunity Member
I'm having the same issues as reported here. It only started (cursor jumping to the front of my sentence) in the past week or so.
Karen
- JamesLavis-7f33Community Member
ok what is up with this app today? I use to get the odd jump but it's truly psychotic this morning. It feels close to having IT support taking over my computer.
- MikeOlivieri-6fFormer Staff
This issue has been resolved. You just need to refresh any open browser tabs and the cursor will be back under your control.
We're so sorry for the inconvenience this caused. Thanks for your patience and help in diagnosing the issue. If you're still seeing problems, let us know and we'll jump on it.
- SuzanneShiltonCommunity Member
Great news! Thanks for getting this one fixed quickly.
- baileybowyerCommunity Member
Hi everyone, I am in the same boat, its almost unusable now. Are we close to getting a fix?
- WendyFarmerSuper Hero
Hi Bailey
they have applied a fix according to the Rise Version history
August 21, 2017
Fixed: Your cursor would sometimes jump back to the beginning of the line or down to the next line while typing text in Rise.
- baileybowyerCommunity Member
Thank you! I didnt see the comments on the second page when I replied.
- GrantShulerCommunity Member
I too experienced this cursor jumping issue, but this morning, while working on my Rise project, I noticed it WASN'T happening anymore!! - Hop on the Rise Version History Page and see the update that this has indeed been resolved! A HUGE Thank You to the coders working on the back end to get that resolved quickly!
....Eagerly awaiting Rise review capabilities and a way to export Rise Projects to Word (In a way that expands/reveals all of your hidden interaction block elements, I know making that happen would be pretty tricky - fingers crossed!)
- JennBedlingtonCommunity Member
After the last Articulate update, I am having exactly the same problem in Rise as reported above: random jumping of the cursor mostly to the beginning of the block, so out of the text to the beginning of the heading, but occasionally to the end of the block or another block. At times, there is a considerable delay in showing the text, and sometimes, the text disappears into oblivion after showing it.
It is happening only in Rise and not in other applications. I'm using Articulate 360 and Chrome as a browser, both updated to the latest version.
I'll try the trick of switching to Preview and back when it next happens, but it is slowing me down as well as being excruciatingly annoying!
- JeffreyDavis-15Community Member
Adding a "me too" here....I guess this is still an issue 4 years later. I'm inclined to believe it's dependent on network. I'm East Coast, probably updating a file on a server on the West Coast. Alot of real-estate, weather, and network nodes in between. But I agree; it's very frustrating, especially if you need to turn an edit or update around in a tight time frame, to have to retype the same thing 3 times to get it to stick. Or what I've been doing, which is type two words....count to five....type two more words...count to five.... I'm on a later version of FireFox and Catalina, so it's not browser or OS.
- NicholasHomerCommunity Member
I have had the same issue for years using Rise and judging by the age of the posts i doubt this is something that will be fixed
- LeaSAgatoStaff
Hi Nicolas, we did provide a fix for this issue a while back, but it sounds like you're seeing a similar problem. Would you mind creating a screen recording of the issue? You can share it with us privately using this form. We'll get in touch with you directly and help you troubleshoot this issue. Thanks!
- MarcusHeyeck127Community Member
I got the same issue here. What I find interesting is that I never experienced this before but working on a course today my cursor jumps almost every 10 - 30 seconds to the beginning of the block. Also, text that was written before the "jump" gets lost. Today, building a course almost takes at least 5 times longer than usual.
Iยดm working on a Windows 10 PC using Microsoft Edge Version 104.0.1293.63. I also tried Firefox 103.0.2, which did not show any different results.
Thanks
Related Content
- 5 months ago
- 9 months ago