Forum Discussion

MartinBrown-75e's avatar
MartinBrown-75e
Community Member
2 hours ago

Customer Relations Management - Rise or Storyline

Hi All.

I have been given 12 videos and asked to have these available for on-demand training for internal staff.

The videos are step by step how to use the CRM - (for new starters.)

The plan is to use the videos as bite-size learning and have a knowledge checker after each video.

I need help in deciding whether I should use Rise  or Storyline.

What do you think Rise or Storyline?

Thanks and I look forward to your thoughts and any examples you may have.

 

Martin

  • JHauglie's avatar
    JHauglie
    Community Member

    Consider:

    • Will the activity be tracked or simply provided as a "use as needed" reference?
    • Will the content be updated (often) to reflect CRM platform or version changes? 
    • Is the intention that these "bite-size" videos be available via a website or via an LMS?

    Without knowing these decisions, it seems that your most efficient approach would be to use Rise, simply based on the "bite-sized" description.