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BenNagy's avatar
BenNagy
Community Member
2 years ago

Drop correct states not persisting in Microsoft Edge

Hello!

I am having trouble with this drag and drop in SL. When you click submit but have not got everything right the correct responses turn green (Drop Correct state for the images) and a popup box asks you to try again. When you click Try Again the correct answers should stay green. In Microsoft Edge the green color will intermittently disappear on some of the correct answers when the user clicks "Try Again". This particularly seems to happen to the correct answer in the first column. Does anyone have any tips to keep the green color on all correct answers when the user clicks try again? Nothing I try seems to help.

Thanks!

storyline 360
  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Ben,

    Thanks for reaching out! After, testing your course on Microsoft Edge, I was unable to reproduce the results you were seeing. I have a few follow-up questions for you.

    • Did you see the green disappear if more than one answer was dropped in the 1st column? More than 2?
    • Is Edge up to date?
    • Can you record your screen so I can get a better idea of what you are seeing?

    Looking forward to your response!

  • BenNagy's avatar
    BenNagy
    Community Member
    2 years ago

    Hello John. Thank you for following up.

    It tends to happen more if two answers are dragged to column 1. I have attached a video. It took me a few tries to get it to happen. It will occasionally happen in other columns tho.

    Edge is up to date: Version 109.0.1518.61 (Official build) (64-bit)

    Thanks again.

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Ben,

    I'm sorry you're running into this snag! It's tough to diagnose if it's not happening all the time. I'm hoping our support engineers may have some insight. I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.

    Thanks for reaching out!

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