Forum Discussion
Duplicate Font when Publishing Rise course
Hi,
I am having a problem when publishing some Rise courses. See the attached files. There is a duplicate font sometimes being added to the library of fonts. This is causing the course to crash when loading to our LMS. I have 13 courses that are identical, except for content, and this has happened only for 2.
The strange thing is that when I unzip, then rezip the SCORM output package, the issue resolves. I.e. the duplicate fonts are removed.
Any thoughts?
James
Hi James! I see you're having issues loading your course in your LMS due to fonts getting duplicated. You mentioned that this only occurred in 2 out of your 13 courses.
I'd recommend opening a case with our support team here so that we can have a more in-depth look at your concern. Our engineers may also request a copy of the Rise course together with the font you used (if not prebuilt) for further troubleshooting.
