eLearning not marking off as complete in SuccessFactors

Hi Christopher,

thanks for your reply.

Yes we have already seen that article in SF support community and can confirm that we are already pointing to scormdriver/indexAPI.html

We have also tried to use the debug mode, however we cannot replicate the issue. 

For the users that are experiencing the issue, we met with them over teams meeting to record and debug, and guess what??? the learning marked as complete so we couldn't see the issue re-occur. No one in the systems team is able to replicate the non completion recording. This is what is so strange about the issue.  We are also collecting information from each user experiencing the issue like, device, browser, browser version and cannot locate a pattern.  Google Chrome is the most common browser facing the issue. 

Have not tried this SCORM cloud option - we can try this with a few users that experienced the issue but.

I also think raising a case with Articulate will also be the next stage, as we have exhausted all other options, including raising support tickets with SAP Support. 

regards,

Michelle