Forum Discussion

IanGooding's avatar
IanGooding
Community Member
2 months ago

Font and Formatting Off in SuccessFactors

Hi, I'm able to publish a Storyline 3 file and run it successfully through SCORM Cloud with no issues. However, when the file is uploaded to SuccessFactors (our organization's LMS), some of the formatting is off-center or doesn't display properly (eg. boxes instead of letters). The font is also different, as I'm using Arial and Open Sans in the original file.

The file displayed properly in SuccessFactors until very recently, and I'm not sure what happened to the file where it changed like this. Has anyone ever encountered this and would know a potential fix? Thanks! 

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi, Ian!

    I see you’ve reached out to our Support Engineers and are working with my teammate, Lejan. You're in great hands!

    If anyone is experiencing a similar issue, a great first step is to test your course in SCORM Cloud to determine if the problem is course-specific or related to your LMS. You can submit a case with our team if the course doesn't work properly in SCORM Cloud.

  • IanGooding's avatar
    IanGooding
    Community Member
    2 months ago

    Thanks Kelly and Lejan! I've already tested the file in SCORM Cloud and it works properly there. I've assumed all along that the issue is on SuccessFactors' end. Maybe they made a recent update. Thought I'd ask in case others have experienced the same issue and know how to work around. 

Related Content