Forum Discussion

MichelleTanti's avatar
MichelleTanti
Community Member
4 years ago

eLearning not marking off as complete in SuccessFactors

We have been experiencing an alarming number of occurrences where the eLearning in the LMS (SuccessFactors) is not completing (marking off as complete) after the user gets to the end of the learning...
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LaraMcKinnon's avatar
LaraMcKinnon
Community Member
3 years ago

We are also experiencing issues and I wonder if there is an issue between PeopleSpace and Successfactors, or if a publish setting needs to change. 

  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Lara! So sorry to hear that you're encountering the same issue. I would suggest troubleshooting your file in SCORM Cloud to check if the behavior is the same. SCORM Cloud is an industry-standard testing engine that's free and supports AICC, SCORM, Tin Can API (xAPI), and cmi5 content.

    This video tutorial demonstrates how to use SCORM Cloud with Articulate content.
     
    You'll also find some helpful LMS-troubleshooting tips here.
     
    If your course works properly in SCORM Cloud but not in your LMS, kindly share your SCORM Cloud findings with your LMS provider to troubleshoot the issue. 
     
    If the course encounters the same issues in SCORM Cloud, open a case with us here so that we can investigate. 
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