Forum Discussion
AyyappaMuttaiah
Community Member
Hi There,
Has Matthew Mehalic issue been addressed? we are also facing the same issue in Successfactors LMS. Please let us know if there is a solution to this?
regards,
Ayyappa
hazelB
11 months agoStaff
HI Ayyappa!
He didn't get back to us after our last reply. Kindly open a support case with us so that you can work directly with a technical support engineer.
It would help if you could include the following information when you open a support case with us:
-Upload a screen recording of how you are the course as a course object and as course content and what it looks like on your end when the video shows up.
-Please test if the issue is happening on a single-lesson Rise course with a video. Is the issue also happening on all browsers or only on a specific one?