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JessicaMcGoey-c's avatar
JessicaMcGoey-c
Community Member
3 years ago

Engage Freezing

When I copy and paste verbiage into Engage the program freezes and I have to end the task. It was working fine for awhile, and now it just stopped. Any idea how to fix it?

  • Hi Jessica, and welcome to the E-Learning Heroes community! ✨

    I apologize for the issues you are experiencing with Engage freezing. 

    I want to ask you some follow-up questions to begin troubleshooting:

    • Does this happen with every Engage file where you attempt to insert verbiage or a specific project in particular?
    • How many characters are you trying to insert when this issue occurs?
    • Where are you copying the verbiage from? 
    • Do you get a specific error message, or does it just freeze up, and you are forced to shut down the program?

    I look forward to your answers and to helping you work through this issue!