Forum Discussion
Error 80070643
I am currently trying to install Storyline 2 Update 6, but I doens't let me finish. When the installation seems close to complete, the bar moves a bit to the left, then continues loading a bit and r...
Hi, I don't understand this solution. I'm getting the second image Mica provided. I can't even install it to do steps 1 to 5.
Every other time i've had the application corrupt i've had to do a complete uninstall, inc. .NET. This is the first time it won't even install even after removing old install zips, cleared out the registry etc.
Why is it saying files have moved when that's exactly what you have to do to reinstall it?
I can see this same error littered throughout these forums but I cant see any proper solution, just various replies from your customers that they sorted it themselves one way or another.
Can you provide anything a bit more definitive about what is actually wrong?
Thanks very much, hope to hear from you soon.
Kind regards,
Rodney
Hi there Rodney. I'm sorry you're running into a wall with installing Storyline. I took a look at Mica's case, and it appeared that he had all of the previous installation files (storyline-2.exe) from updates that we've released.
Are you downloading and installing Storyline 2 for the first time, or are you downloading our most recent update (which was released May 23 of this year)? It appears that Mica installed a previous version (pre-update) onto another machine and then copied those program files back onto his problematic machine. I'm not sure if that's feasible for you.
Our support engineer had initially advised him to restart his machine after having downloaded the most recent update and then trying to install.
In any event, I think your best bet would be to work with our support engineers; they are good at investigating and pulling installation files from your machine to see where the breakdown is occurring.
I know you'd probably prefer more specific reasoning as to why this is happening to you, but it seems to vary case-by-case! I'm sorry again for the trouble, but our support folks are happy to help out!
