Forum Discussion
Error Access Denied
Hi all!
I am publishing a series of SCORM files and all of them have the same links to resources. However, one file is being very testy and giving me an access denied...
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>307362D3FC15251F</RequestId>
<HostId>
jLxPWf5OS5OgM7SPHLXuiahR3ngAjASjw05oZkcmGp31vomVApjkI0RNfEIDl/JM1XUlZm4fjQI=
</HostId>
</Error>
Any idea why when non of my other Storyline files functioned this way? I am publishing to Articulate Review to verify but attaching the doc here.
The file is set up so that when you click the question mark in the GUI you can access the resources. (Created through the Master Slide) When you click the resources section you can see them but not when you click the link.
Any ideas?
Here is the Storyline file
Hi Cailin,
Thanks for sharing your .story file so that we could take a look.
It appears that you'd like to link to a .pdf file within your course. This article explains how you can do so easily when the document is included with the built-in Resources tab.
Based on the URL I see listed, this looks to be the intention.
If not, please be sure to link to a local file on your computer for it to be included. This reply by Wendy may be able to help with this set-up.
This is actually, exactly what I did...just not sure why it's not working...
Hey Cailin! Happy to help you solve this.
In the article Leslie shared here, step one says, "First, enable the Resources tab in your player and add the file attachment to your course."
When I opened the Resources section in Player Properties, I didn't see any resources added there.
Try following the steps in this article, and let us know if you see an improvement! How to Link to a Resource in the Course Player
Anyone ever get this from a review link?
AccessDeniedAccess DeniedMK7EE4F1QB50FENY5xWO+JNMXo+qQlFPpPeBqI9WS0IpmIUaksyyAVCxS77bz79BQoufmO8GefZlgrlmQgvpce88uUc=
Much appreciated for the reply...
Ren Gomez replied:
Hi Lids,
I'm sorry you see this error as well! It looks related to an outage yesterday that partially affected courses published to Review 360.
Articulate Status
Republishing should do the trick, but if you're still spotting this error, our support team can take a closer look!
Hi Lids,
I'm sorry you see this error as well! It looks related to an outage yesterday that partially affected courses published to Review 360.
Republishing should do the trick, but if you're still spotting this error, our support team can take a closer look!
Chances are you have special characters in your file name. Try renaming it.
