Forum Discussion
ERROR: Being used by another process
My files every now and they pop up with the error:
"the file XXXX' is being used by another process or you do not have the proper security permissions to access this resource"
Our IT Dept spent and hour last time trying to figure out how to open it and still that wasnt an ideal solution. Anyone know how to hard reset Storyline?
65 Replies
Hi Anne,
I saw you're working with Eric on this issue and he offered some suggestions, including ways to add exceptions to Carbon Black or disable it to test out how the file behaves without that on.
We'll follow along in your case as you keep Eric in the loop on that testing.
UPDATE: My organizations's IT team has told me that they can confidently state that is not our Antivirus or any other security causing the Storyline process error on saving. It also is not any backup software causing it.
It is an intermittent issue. All signs seem to point to an issue with the Storyline software itself.
Thanks,
Anne
Hi Anne,
Our team is continuing to look into this as well, but so far the commonality we've seen is Carbon Black also being installed. We'll keep you posted here and as a part of your Support case with any more details.
Hi Ashley,
Thanks! I will forward your response to my IT team. The trouble is, they only have so many resources to help with an intermittent issue. I have requested the whitelisting but am still awaiting approval for that. They say they need ample justification to do so, and I’m trying to make a case. Any additional information you could send me on this would be most appreciated.
Thanks again,
Anne
Hi Ashley,
I was just notified that my IT group applied the whitelisting you suggested to Carbon Black on my machine. I will keep you posted to see if this improves things.
Thanks again for all your help.
Anne
ps here is the image IT sent me to show what they did. Can you confirm that this is correct?
Hi Anne!
I'll share this information with Eric in your support case #01743682. They'll reach back out to you shortly!
Hello, Michael. So sorry you're at this roadblock!
This related discussion on syncing software came to mind, and it looks like disabling the sync when opening a Storyline file helped resolve any issues.
Please let us know if that doesn't work, as we definitely want to lend a hand!
I have the same problem and I am not using file syncing software. This has only just started happening with the latest update.
That is correct. After the Articulate auto update I cannot open story files without encountering this error. However. However if you have your story file listed in Most Recent list on the left you can open it from there without issue. Seems to be problem opening when clicking on the story file. A second option is to rename the file before clicking on it , however that is very irritating to keep doing over and over.
Speaking of the update, I didn't want to update but Articulate 360 locked me out recently until I updated and now it's even more painful to use than usual.
The error message started happening here, too, immediately following the 10/2019 update to v3.32.20313.0.
