Locked by Another Process

I have this issue too. I now work only from my desktop. It doesn't matter the file name, if it is saved to anywhere other than my desktop, it won't open. (Alyssa, I've tried all of the steps you've listed and they don't work).

At the end of the day, when I close SL, I rightclick the file on my desktop, select copy, and then paste it in our official folder that gets backed up (which is on my c drive).

I thought it was just me.

I had the same problem today. I copied the file to my desktop then duplicated it there. I opened the duplicated file and saved it with the original name and in the original folder. Opened SL and opened the file from the original folder. It worked. Not sure why but it did!

Oh no! Sorry to hear that, Eric. 

Can you make sure you're working locally and have closed any other open applications of Storyline (I'd double check it in the Task manager)?  You'll also want to ensure you're using the latest update of Storyline. I'm not sure which version you're using, so I linked all three below:

• Storyline 360 Build 3.2.9664.0
• Storyline 2 Update 11
• Storyline 1 Update 10

If you're still having difficulty after going through those steps, did you also try importing it into a new file as described here? 

I'm having the same issue with SL3 but only on one story. Others open fine. 

I'm pulling from my laptop hard drive.I tried importing into another story that I was able to open.The failure prompt is attached to this post. 

I added my story too for troubleshooting

I moved the file from a location on my C drive to my desktop and it opened. 

Still curious about this issue though. 

Hi Raymond,

Thanks for letting us know that you were able to open the file after moving it to your desktop. It also opened fine on my end, so I'm not sure what could have triggered the error message. In any case, if you run into this again and you can't open the file, reach out to us by clicking here. Our team is available 24/7 to assist!

Tricia, it sounds like this has happened to you with multiple files. That definitely shouldn't be happening, and we want to help you get this straightened out. Do you have a sample file that's giving you trouble you could send us here? 

Glad to hear you were able to get it working again! Did you confirm that the original file was saved locally? Saving to a network/shared drive is one of the behaviors known to cause corruption or other issues. You may want to review the best practices here to prevent corruption in the future.

It sounds like you're doing all the right things, Nicole! Hopefully you won't run into this again, but if you do, we're here to help. And our Support Engineers are around 24/7 to assist, as well!

This seems to happen to me once a week with SL2  and now upgraded to A360.  Its so annoying

Hi Paul,

I'm sorry to hear this is still plaguing you. Did you already look into the steps Alyssa and I shared earlier in this discussion? If so and you're still having issues, our Support engineers are happy to help and look into what's happening! Just reach out to them here.