Forum Discussion
Rise 360 Video Upload Processing Error
We have a deadline to launch a course today and when trying to upload a video to our course in Rise 360, we are receiving the 'Processing Failed. Please check the file and try again. message.' We have tried multiple videos and multiple different courses and get the same error. HELP!
Been chatting with support for over an hour and knowing it's not just me will hopefully help them figure it out!
I'm getting this as well.
Thanks for confirming it's not just us!
We are getting the same message—different courses and different videos.
Thanks for confirming it's not just us!
Having the same issue with uploading audio. Seems a system wide issue.
Multiple people here too.
Same here. Indiana @ 4:19pm EST. Get those tickets in!
BTW my support ticket person said they are investigating the bug but in the meantime suggested I try uploading audio/video files with no spaces in the file name (i.e. file name "Module1Audio" instead of "Module 1 Audio" and that workaround did work for me.
I am also having the same issue with audio. Glad it's not just me!
Having the same issue! I hope they fix it soon!
We just uploaded the training to Vidyard and embedded the iframe.
