Forum Discussion
Error message when creating a review link.
- 2 months ago
Hi PatriciaCharles!
Sorry to hear you're having trouble publishing to Review 360!
Does this behavior occur with all .story files you attempt to publish, or just one in particular?
Since signing in and out of the Articulate 360 desktop app didn't work, please follow the steps outlined in this article. This process will remove all Articulate 360 files and registry keys, allowing us to start fresh. However, if the issue persists, please connect with our team through a support case.
They'd be happy to continue troubleshooting with you!
Hi Patricia,
You might try this:
- Launch the Articulate 360 program on your computer. (Not Storyline)
- Sign out.
- Sign back in
- Go back into Storyline and attempt to republish.
This webpage on Diagnostics might help, too.
This worked. Pull up the Articulate 360 program, sign out, sign back in from that area.
- BilliJoThompson2 months agoCommunity Member
This fixed my problem too. Thanks!
- PDH2 months agoCommunity Member
Thank you. This worked for me too. Interesting observation... when I opened the Articulate 360 program from my desktop, none of the apps where showing under desktop. Obviously something went screwy in an update. Hopefully you're on to this Articulate?
- StevenBenassi2 months agoStaff
Hi PDH!
Thanks for the feedback! Sorry to hear you were also affected by this behavior!
Our development team is aware of this hiccup, and is working to fix the issue in a future update. In the meantime, as a workaround, we suggest signing out of the Articulate 360 desktop app, then logging back in.
Have a great start to your week!