Forum Discussion
Error message when creating a review link.
Hi PatriciaCharles!
Sorry to hear you're having trouble publishing to Review 360!
Does this behavior occur with all .story files you attempt to publish, or just one in particular?
Since signing in and out of the Articulate 360 desktop app didn't work, please follow the steps outlined in this article. This process will remove all Articulate 360 files and registry keys, allowing us to start fresh. However, if the issue persists, please connect with our team through a support case.
They'd be happy to continue troubleshooting with you!
I am having the same issue, can you please advise?
Hi JoSmall​!
Sorry to hear you're also having issues publishing to Review 360!
Checking our status page I'm not seeing any downtime reported for Review, so it's possible something else could be getting in the way. Do you find this error occurs across all .story files you attempt to publish, or is it local to one?
If it's all Storyline projects, I've seen other users resolve this by following the helpful steps outlined by Kendal. However, if it's one project in particular do you mind providing a copy of the affected file so we can take a look? If you'd prefer to share the file privately, please do so through a support case.
Looking forward to hearing from you!