Forum Discussion
Error Message ?xml version="1.0" encoding="utf-16"?
This is the error message that I am getting when trying to publish a Storyline project. How do I fix it?
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<UserId>aid|66d0aac3-17f7-402c-a902-7815bc5eabb5</UserId>
<HardwareId>5CJQR-FXX1S-V1U4U-UVT3D</HardwareId>
<Message>Object reference not set to an instance of an object.</Message>
<StackTrace> at SizeF Articulate.Design.UI.PlayerProperties.LogoConverter.ScaleImageToFit(Image image)
at bool Articulate.Design.UI.PlayerProperties.LogoConverter.CreateSwf(DummyImage image, bool publishHtml5, bool publishSwf)
at bool Articulate.Design.UI.PlayerProperties.LogoConverter.ChangeLogo(string logoFilePath, bool publishHtml5, bool publishSwf)
at string Articulate.Design.UI.PlayerProperties.LogoConverter.CreateHtml5Logo(IPlayerService playerService, string outputDirectory, IPlayerImage playerLogo)
at void Articulate.Design.Publish.Player.PlayerData.AddHtml5Logo(IPlayerService service, bwFrame frame)
at bwFrame Articulate.Design.Publish.Player.PlayerData.GetFrameObject(IPlayerService playerService, IPlayerContent playerContent, bwContent content)
at bwFrame Articulate.Player.PlayerWriter.WriteFrame(IPlayerService service, IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at bool Articulate.Design.Publish.PublishWorker.PerformPublish()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.WorkerThreadStart(object argument)</StackTrace>
</ErrorReport>
3 Replies
Hello KBramstedt,
Sorry to hear that you ran into this snag.
From the error, it appears there might be a corrupted element in the project that's causing the publishing process to fail. Would you be willing to share a copy of your project file here or in private by opening a support case so we can fix it for you? We'll delete it when we're done!
I am experiencing the same issue.
I have imported the file into a new project, but it still won't preview. It does save however.Here is my error message:
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<UserId>auth0|5adda529d95df46c04c5b020</UserId>
<HardwareId>UA1AV-5NNR6-PCDJ3-9RP3T-VVU3F</HardwareId>
<Message>Object reference not set to an instance of an object.</Message>
<StackTrace> at bwObjectState Articulate.Bridgewater.Player.Objects.StageObjects.bwStageObject.AddState(bwObjectState oState)
at bwObjectData Articulate.Design.Shapes.VectorGraphic.CreateObjectData(bwStageObject stageObj, IPlayerService service, IShapeStateInfo stateInfo, bwSlide slide)
at bwObjectData Articulate.Design.Shapes.VectorGraphic.CreateStageObjectData(IPlayerService service, bwStageObject stageObj, bwSlideBase slide)
at bwStageObject Articulate.Design.Shapes.VectorGraphic.GetStageObject(IPlayerService service, bwSlideBase slide)
at void Articulate.Player.PlayerContentPublisher.WriteShapes(IEnumerable<IPlayerShape> shapes, bwSlideBase slideobj)
at void Articulate.Player.PlayerContentPublisher.WriteSlideLayers(IPlayerSlide slide, bwSlide slideobj)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)</StackTrace>
</ErrorReport>Hello JacquesStorm-96
I'm glad you're able to save your file, but let's take a closer look at your setup!
- Are you currently working and saving your project locally?
- Is this happening with any other projects you're working on or just this one?
- You mentioned this is happening in Preview. What publishing options have you tried?
We'd be happy to take a closer look at your project file to see if we get the same error message on our end. Feel free to share your .story file in this thread or privately in a support case. We'll be sure to delete the file after testing!
