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Error Message ?xml version="1.0" encoding="utf-16"?
This is the error message that I am getting when trying to publish a Storyline project. How do I fix it?
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<UserId>aid|66d0aac3-17f7-402c-a902-7815bc5eabb5</UserId>
<HardwareId>5CJQR-FXX1S-V1U4U-UVT3D</HardwareId>
<Message>Object reference not set to an instance of an object.</Message>
<StackTrace> at SizeF Articulate.Design.UI.PlayerProperties.LogoConverter.ScaleImageToFit(Image image)
at bool Articulate.Design.UI.PlayerProperties.LogoConverter.CreateSwf(DummyImage image, bool publishHtml5, bool publishSwf)
at bool Articulate.Design.UI.PlayerProperties.LogoConverter.ChangeLogo(string logoFilePath, bool publishHtml5, bool publishSwf)
at string Articulate.Design.UI.PlayerProperties.LogoConverter.CreateHtml5Logo(IPlayerService playerService, string outputDirectory, IPlayerImage playerLogo)
at void Articulate.Design.Publish.Player.PlayerData.AddHtml5Logo(IPlayerService service, bwFrame frame)
at bwFrame Articulate.Design.Publish.Player.PlayerData.GetFrameObject(IPlayerService playerService, IPlayerContent playerContent, bwContent content)
at bwFrame Articulate.Player.PlayerWriter.WriteFrame(IPlayerService service, IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at bool Articulate.Design.Publish.PublishWorker.PerformPublish()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.WorkerThreadStart(object argument)</StackTrace>
</ErrorReport>
2 Replies
Hello KBramstedt,
Sorry to hear that you ran into this snag.
From the error, it appears there might be a corrupted element in the project that's causing the publishing process to fail. Would you be willing to share a copy of your project file here or in private by opening a support case so we can fix it for you? We'll delete it when we're done!
I am experiencing the same issue.
I have imported the file into a new project, but it still won't preview. It does save however.Here is my error message:
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<UserId>auth0|5adda529d95df46c04c5b020</UserId>
<HardwareId>UA1AV-5NNR6-PCDJ3-9RP3T-VVU3F</HardwareId>
<Message>Object reference not set to an instance of an object.</Message>
<StackTrace> at bwObjectState Articulate.Bridgewater.Player.Objects.StageObjects.bwStageObject.AddState(bwObjectState oState)
at bwObjectData Articulate.Design.Shapes.VectorGraphic.CreateObjectData(bwStageObject stageObj, IPlayerService service, IShapeStateInfo stateInfo, bwSlide slide)
at bwObjectData Articulate.Design.Shapes.VectorGraphic.CreateStageObjectData(IPlayerService service, bwStageObject stageObj, bwSlideBase slide)
at bwStageObject Articulate.Design.Shapes.VectorGraphic.GetStageObject(IPlayerService service, bwSlideBase slide)
at void Articulate.Player.PlayerContentPublisher.WriteShapes(IEnumerable<IPlayerShape> shapes, bwSlideBase slideobj)
at void Articulate.Player.PlayerContentPublisher.WriteSlideLayers(IPlayerSlide slide, bwSlide slideobj)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)</StackTrace>
</ErrorReport>
