Forum Discussion
Error when attempting to send a Rise course
I get the following error when attempting to send a Rise course:
Failed to send copies to the following emails, please ensure that they have valid accounts in your regional data center: (name@domain.ie)
Any idea what is happening? I'm in the UK and the client is in Ireland.
John
Hi JohnCurran,
Great to see that Phil has been helping you!
I'm sorry to hear that you're having trouble sending Rise course copies to another Articulate ID. As Phil shared, transferring data between regional data centers is currently not supported. I understand the confusion, as you are physically based in the UK, however your Articulate account is stored on US servers. Checking the Articulate ID of the colleague you shared (Caitlin@asiam.ie), I can confirm they are based in our EU data center.
We've been tracking how this limitation affects our users, and I've shared your feedback directly with our product team. We'll be sure to notify you if we release a future update that helps.
6 Replies
Steven,
Surely there must be a way to share Rise projects between the UK and customers in the EU. There never used to be a problem. Is there a manual workaround? I assume the limitation is political and not technical.
Regards,
John
Steven,
Many thanks for that update. I've shared projects before but maybe with others using a US data centre. I guess I could move my account to an EU data centre if I needed to?
John
You're very welcome, JohnCurran
Unfortunately, users cannot switch regional data centers once a trial or paid subscription has started. The placement only occurs during that initial sign-up process.
Please let me know if I can help with anything else!
Hi JohnCurran,
Great to see that Phil has been helping you!
I'm sorry to hear that you're having trouble sending Rise course copies to another Articulate ID. As Phil shared, transferring data between regional data centers is currently not supported. I understand the confusion, as you are physically based in the UK, however your Articulate account is stored on US servers. Checking the Articulate ID of the colleague you shared (Caitlin@asiam.ie), I can confirm they are based in our EU data center.
We've been tracking how this limitation affects our users, and I've shared your feedback directly with our product team. We'll be sure to notify you if we release a future update that helps.
Thanks Phil!
I suspect it is worse than that, you are on different data centres one in the US one in the EU and the two cannot share courses. I would raise a support case but I am unsure there is a fix.
