Forum Discussion
Error when publishing specific file
I had to re-publish a story file today and it threw the "Something went wrong" error. I have never had this issue before and I have tried several steps to remedy the issue with no success. I have ensured the file is stored locally on my device and I am publishing it locally. I have also tried with no success:
•Creating a copy and renaming the file
•Uninstalled/Reinstalled with rebooting in between
•Importing the contents into a new file
I am using Update 17:3.17.27621.0
Hi Daniel!
Thank you for sharing details of the troubleshooting measures you hate attempted in publishing your Storyline 3 file.
As a follow-up question: what publishing format are you using? (Ex. Review 360, Web, LMS/LRS, etc.)
Another possible reason your file may not be publishing is corrupted data in your slides. To test this:
- You can preview one scene at a time in your Storyline course to see if excluding certain scenes during publishing will allow the course to publish successfully.
- If your course has only one scene, try publishing a single slide at a time.
- If you've narrowed down a specific slide causing the corruption, start deleting one object at a time from the slide to see where the corruption lies.
If you have an extensive course and need some help, feel free to reach out to our support team, we are happy to help! And also, reach out to us if publishing your course in the sections described above functions normally.
