Forum Discussion

ElisaVaquero's avatar
ElisaVaquero
Community Member
6 months ago

Error with embed content (Genially)

Good afternoon, I'm reaching out because we've been using the interactive resource to incorporate Geniallys into our content creation. The method we were using was quite straightforward: selecting...
rise 360
KellyAuner's avatar
KellyAuner
Staff
6 months ago

Hi Elisa,

Thanks for reaching out about this!

I have a few clarifying questions to help me narrow down the issue:

  • First, I'd like to confirm that the course worked properly until today. Have you tried testing other links?
  • You mentioned a message appears when the "show data" option is deselected. What does this message say? When you paste embed code into a Rise 360 course, you might see this error message: Please enter a valid URL or iframe. This article lists a few troubleshooting tips.

  • When you added this content to the Embed block, did you copy in the URL or use the iframe code? You can try this formula to display the content right in your Rise 360 lesson: <iframe src="your content URL"></iframe>

If the issue persists, you can also share your URL here or privately in a support case and we can test it. I hope this helps!

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