Forum Discussion
Error with Workday LMS for Rise course (works fine in Review)
I have a Rise course with a quiz that, upon successful completion with 100%, takes the learner to an attestation page. Everything works great in Review. In Workday, if the learner passes the quiz the first time through, all works as intended. However, if they fail and pass on the second attempt, there is a blank screen after the quiz and the learner is unable to advance. I was able to see the error code generated (pasted below).
Any advice on how to fix this? Thank you.
In ClearErrorInfo
GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
strStandAlone= strShowInteractiveDebug=
Standard From Configuration File - SCORM2004
Using Standard From Configuration File - SCORM2004
In LMSStandardAPI strStandard=SCORM2004
Calling Standard Initialize
In SCORM2004_Initialize
In SCORM2004_ClearErrorInfo
Grabbing API
In SCORM2004_GrabAPI
Searching with Rustici Software algorithm
Grab API, returning, found API = true
Calling LMSInit
In SCORM2004_CallInitialize
In SCORM2004_GrabAPI
Grab API, returning, found API = true
Calling Initialize
strResult=false
Detected failed call to initialize
In SCORM2004_SetErrorInfo
intSCORM2004Error=103
strSCORM2004ErrorString=Already Initialized
strSCORM2004ErrorDiagnostic=Initialize has already been called and may only be called once per session.
Error calling Initialize:
Error Number=103
Error String=Already Initialized
Diagnostic=Initialize has already been called and may only be called once per session.
ERROR Initializing LMS
In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
ERROR - LMS Initialize Failed
In DisplayError, strMessage=Error initializing communications with LMS
Hi I have the same issue in the scorm 1.2 format, if the user pass the evaluation the first time everything works well, but if you fail it one time, retry and then pass you fall on a blank screen and have to close and re-launch the course so you can reach the page after the evaluation,
Is there a fix being work on by the Articulate Team ?
Thanks !
Hey - We are having this same issue. if you fail the assessment first then pass you get a blank screen when trying to continue. We have used this feature in other courses which worked fine but when republishing them they are now having the same issue.
Hello Everyone,
Happy to help!
This sounds like it may be an LMS-specific issue. One way to confirm is to test your course in SCORM Cloud to see if you'll experience the same behavior. If your course works properly in SCORM Cloud when resumed, please work with Workday LMS so they can fix the issue on their end.
If you encounter the same problem, share a copy of your project file here or in private by opening a support case so we can test what's happening. We'll delete it when we're done!
Hi Jose,
A ticket as already been opened with you support desk : #00871388,
Also the person helping me already confirmed that he could reproduce the bug in ScormCloud,
It would be really appreciated if Articulate could push a hotfix update on this issue since a lot of my clients needs pages after an Evaluation and we are currently stuck,
Thanks !
We aren't able to use any other LMS due to company policy however we tested using just the scorm package (not yet added to an LMS) and were able to replicate so i think definitely an issue with the scorm published from Rise. To repeat what Peter said above we are having serious delays due to this so would really appreciate a fix or update asap.
Thanks
Echoing what Peter and Joseph are saying. We ended up recreating the course and quiz in Storyline since it was relatively short but this is clearly not a sustainable solution.
We know this is a relatively new issue that's popped up in the last month or so. Thanks for expediting a fix.
Hi Peter, Joseph, and Deepa!
We've released an update that fixes the issue where a blank page appears after retrying and passing a quiz on the LMS. Please republish your affected courses to test if the issue persists on your end. If you have any questions or need additional assistance, please let us know!
Hi Kelly,
We tested and the issue appears to be fixed! Thanks for the update
Joe
Hi Kelly,
We've encountered a similar issue. If you fail the assessment initially and then pass, you can proceed to the final summary page, but the course will not be marked as complete. We can replicate this issue when directly previewing the course in Rise, and we got the same results in the LMS.
DipeshHello Dipesh,
It sounds like what you're experiencing is different from the bug discussed in this thread if you didn't encounter any blank pages while testing your course. Previewing a course in Rise 360 also doesn't generate any completion mark so I wanted to set the expectation that testing your course in an LMS is the best way to test for completion.
You can test your course in SCORM Cloud to verify if the behavior you're experiencing is LMS-specific. If you can replicate the behavior there, please open a case with our support team here so we can check what's happening.
Hi Jose,
Thank you so much for your advice. I have already opened a case with the support team, and they were able to replicate the issue where the course was not being marked as 'Complete' when the learner failed the assessment on their first attempt.
This has now been fixed by the Articulate team.
Thank you.
