Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
We haven't tracked it, but from what I can see in custom reports it can be done.
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Has anyone had an issue with CSOD where you update a publication (not reversion; just replace the publication files because you made a text change) and then the course can't be launched? I did that with one of our courses today. I deleted the existing files and reloaded the .zip file into the publication. Now when I test it, I get a file 404 error.
Any thoughts?
The first thing I would check is my publication settings. If you published SCORM 2004 v3 the first time did you do the same this time?
I feel like that is the most likely offender unless you have changed your course structure or the file structure that contains the course assets.
In our case, it was a file structure issue. When we migrated over from our old LMS some of the old courses had an extra layer of folders/directories. Another possibility is that something changed in the manifest file (usually that is a slide number or navigation change).
If your test environment reflects your old file structure, you could check for a discrepancy and try and duplicate the file structure in that other environment (i.e. unzip, recreate the file structure, rezip, upload. I had that work once). On another occasion, I ended up having to reversion to eliminate the 404 error.
Matthew - I see from looking over this thread that I didn't thank you for your response. My apologies! I must have gotten buried in our new CSOD implementation. Speaking for this issue, I've noticed if I delete the files and I don't rename the .zip file the same thing when reloading, I get this error. I've learned to make a note of the original .zip file name.
No worries Scott. I know how hectic implementation time can be. Great note on the zip file naming. That may have been the issue that time I ended up versioning when my files got lost in the ether.
Hi Scott,
I'm curious, what did you do to resolve the 404 error? (Or did it resolve itself?)
Hi, Will! It's good to see you on here too.
If memory serves, this was a course that hadn't been assigned to everyone yet. I was able to delete the course from CSOD and reload it with a slightly different name without causing any headaches. That fixed it in this instance.
However, I've also heard that you can re-enroll someone and that can clear it up too. There's an option on proxy enrollment where you can force the initial status and change them back to a 'registered' state.
We're finding out that what works in one instance doesn't always work in all instances. CSOD is keeping us busy, that's for sure.
Take care,
Scott
