Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
Hi All,
I have been noticing a trend in the amount of eLearning's showing as incomplete in Cornerstone and users claiming they have completed them. I have actually done a screen share and watched it happen to many users. The problem is that I can't seem to narrow down the cause.
On approximately 15% of the users, they complete the slide with the course completion trigger and it just doesn't mark them complete (I usually put the trigger on the second to last slide just in case). It seems to be happening quite often, but random enough that we can't track down the cause. It seems to be happening to all eLearnings whether they were created in Storyline or not. I know it has nothing to do with browser compatibility because they have to use chrome and the other 85% people are able to complete it with no issue. I know 15% doesn't sound that much, but when you multiply that by a large number of employees, it ends up being way too much. I currently have about 800 people complaining of the issue with just one training launched recently. Anyone else experiencing this issue with Cornerstone not marking elearning's as complete when it should?
In the past we have seen this with long courses or courses with long segments of video (10+ minutes). If memory serves we cut up video into smaller segments and implemented brief interactions to keep the connection "live" . In addition, we put some scripting in place to "call" the LMS and verify the connection is still live and notify the learner via pop up if the connection drops.
A more common situation we had seen is with users multitasking. A learner who is passively going through a course while navigating through other windows, opens a second instance of a course. He/she completes the course in one of those windows and then later closes the other course instance which bookmarks where the "incomplete" instance was rather than the course completion.
Good luck.
Hi Matthew,
Thanks for your input on the situation. I have watched people actually do the training and it not complete, so I know that it is not the user multitasking. It is definitely something else that is happening. I think it has to do with losing the connection since it seems so erratic. Would you by any chance be willing to share the scripting you are talking about to make sure the connection is live?
Thanks,
Jamie
Sorry Jamie, with all the people out with spring breaks and holidays, it took me awhile to get an answer. Unfortunately, I was mistaken. It was not scripting on our end, but rather an update by Cornerstone the put this function in place (I think mentioned by Melanie above). So, I guess, check with them to see what they have in place to verify connectivity and if the connection is not verified how to give the user a pop-up indicating they should close and reopen to reestablish connection.
Thanks for getting back to me Matthew! I have a ticket in with Cornerstone, but no resolution yet. At this point, I am just going into the LMS and manually marking people complete. All Cornerstone has sent me so far is a help article on timeout settings, which wasn't helpful at all. In the article, it says that users shouldn't timeout ever while in an eLearning, but I have had it happen to me many times.
