Forum Discussion

Jay's avatar
Jay
Community Member
31 days ago

Review 360 is not uploading project files to backup

It stopped doing it on 11/18.

 

I published again today making absolutely certain that the box is checked. I can see the "Backing up project file" progress, but it is not giving me a download button for the project file

 

 

 

What is going on?

  • Ended up finding a way to resolve it.

    In 360 app, go to your name, then

    diagnostics/logs/Options and enable detailed API logging for "Publish to Review 360."

    When you click done the service will restart and all my queued backups went through.

    That has worked a few times now.

  • Jay's avatar
    Jay
    Community Member

    Ended up finding a way to resolve it.

    In 360 app, go to your name, then

    diagnostics/logs/Options and enable detailed API logging for "Publish to Review 360."

    When you click done the service will restart and all my queued backups went through.

    That has worked a few times now.

  • I just checked and is working fine for me.

    Do you have a teams account? Individual accounts have a limit on data maybe you have hit that.

  • Something weird going on.  Typically, I don't see the message when a file is being backed up as it is being uploaded to Review 360.  Now I am seeing it every time today.  Very odd. Just now, I received an upload error...time for support!

     

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff

      Hi BarbaraJacobs-1

      I see that you have opened a support case and that you're working with my colleague Chester. You're in excellent hands!

      We'll continue the conversation over in your case. 

      Have a great start to your day!