Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
Hi all,
This past week, we have noticed a recurring issue with courses that we built in Storyline 360 and are hosted on Cornerstone. We've had two users complain about seeing only a blank slide in the respective courses they were taking. The Articulate player and menu is there but the screen is just white. Note that this occurred in two different courses. Has anyone ever encountered this issue before?
Our course menu is set to restricted to allow our users to click Next only when the whole slide has been displayed. Now that nothing is coming up in those slides where they got stuck, they can't move on to the next one and are unable to complete the course.
I'm not sure whether this is an SL360 problem or a CSOD problem but I'm hoping to hear anyone's insights on this.
Thanks,
Nicole
I have experienced similar issues with Cornerstone and Captivate. It may be the Pop-Up blocker is on for the browser.
[Daves
Hi Dave,
Thank you for responding. The browser was able to open another window for the course but while the user was taking it, one of the slides just appeared as a blank stage. I have attached a screenshot for reference.
None of the elements appeared and now the user can't move past this slide.
Nicole
We have experienced a blue screen fill the work space, sadly we have not
solved the problem, except to give the learner a new registration.
It has not been replicated in scorm cloud, and the new registration allows
the same user, same computer, same browser to user the same course...Hi Nicole,
We have seen something similar on our end. The issue only occurred for one user and we were able to replicate when we proxied in. Our Band-Aid was to modify the offending slide using the "modify content" option by adding a keyboard shortcut to advance that particular slide (or show layer, or whatever was necessary) and/or send the learner the text of that slide to ensure they had seen the content. It wasn't perfect but it got the job done. As of today, it only happened to one user but at least she didn't have to redo the entire course. (wonky slide was in the review)
Hi Matthew,
Thanks for sharing your solution! It would be great if the user didn't have to repeat the whole course. Is the "modify content" option a feature in Cornerstone?
Yes. In the catalog, click on the title of your course LO which takes you to the course console. Halfway down the page it the dropdown for "modify content." See attached.
Note: Modify content can be temperamental. Small changes only, and the folder structure has to remain the same, which seems to include titles of zips, etc. If you do this wrong or make massive changes, the system will give you "Critical Error" and you won't be able to change anything. If you do it right, the system will give you "minor errors" that you can accept in the publishing process.
There is risk in doing this, so I recommend doing it in off hours and running a test on the course just to make sure it functions as expected. Mine typically have not had issues, but you need to be patient as changes to the content can take awhile to permeate Cornerstone's servers. I recommend adding some indicator on the first slide of the course (e.g. v5.1) so you know when the modification has "made it" into the system.
