Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
Hi Nicole -
Is this appearing for both users in IE? If so, is this IE11? We've seen some hanging issues in courses in the past but most of the loads we have that freeze up don't result in this symptom. To provide a little more info on the specific freeze, you might ask the user to hit the F12 key, then open the console tab. The console tab could contain an error that would help to point to the cause for Articulate Support.
The other thing you might try is to proxy in as the user to see if you can replicate the issue on launch or, if possible, launch from another browser to see if the symptoms stay the same.
Sorry you're dealing with this:) I know how it is trying to track down these user browser issues. Not the user's fault and it's frustrating.
Hi Steve,
Both users took the course in IE11 and when they got stuck on those respective slides, we asked them to resume the courses in Google Chrome which did not fix the issue. I'll have to try the method you suggested with the F12 key to see any specific errors as we aren't allowed to proxy in for our users.
Thanks, Steve!
