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Not sure if the structure of your course, but we had a similar issue recently and discovered that the order of actions on our final page caused the issue.
Final Page had a button to click "Click Button to Exit Course". Its associated actions were "Exit Course" followed by "Complete Course as Completed/Passed".
Simply adjusting the order of those two actions fixed the issue in Cornerstone. This was published in SCORM 1.2
If you don't have a button to close the course out, I would consider it. Closing the browser window to exit a course will sometimes interrupt the completion call to CSOD.
Based on the recent information regarding the Chrome 80 upgrade, I would avoid publishing anything in AICC.
Thanks, Robert. This was helpful. I was able to get Completion recorded during testing in SCORM Cloud after working with Articulate Support. I did add the layer for the Exit option to close the window as well. Do you know if there is a way to record completion and a grade with the Complete Button? I've not been successful with both statuses in SCORM cloud. I was able to setup completion in my own LMS with the activity completion setting in my LMS and the grade was sent to the grade report in the LMS. However, my client uses Cornerstone and cannot get the same results. Any thoughts you could share would be appreciated.