I have a course that is using the Exit button on the Modern Player to exit the course. The button works fine when previewing the course but is not working when I publish to either the Web or Articulate Review.

it is utterly amazing how much time users spend trying to get simple things to work right in modules and this software. I am having the same issue with an exit button not working while trying to get a module ready for assignment to a client

The exit button is designed for an LMS, it may close the window if opened as a separate window on the web, it will not do anything in review

Well, I guess we won't use this method then. We can't release something to our LMS if we can't prove that it works during review & approval. Thanks for your quick reply.

Hi Geoff! The Exit button should work in the Storyline 360 Modern Player, even if the project is hosted on a web server. Here's a sample course with the Exit button enabled -- does the browser tab close when you click that button?

Hi Alyssa, Thanks for your response. We'll try getting approval using courses published on a web server.

Exit button on player not working (Storyline 360)

MarkFlora
Community Member
5 years ago
Was this ever resolved? Like the above post, in Chrome sometimes it closes sometimes it does not. Using modern in Storyline 360.
- KatieRiggio
  Staff
  5 years ago
  Hi Mark!
  
  A few quick questions to make sure we provide up-to-date guidance:
  
  Which Storyline 360 update are you using?
  
  Are you publishing for Web or LMS?
  
  What version of Chrome are you using to view the content?
  
  Plus, if it's possible to troubleshoot your file, we're happy to review it in a similar environment. Simply use this private case link.
  
  In the interim, check out these reasons and solutions for when the exit course trigger doesn't work correctly:
  
  Storyline: Exit Course Trigger Doesn't Work
NevinDavie
Community Member
4 years ago
Is this something to do with a recent update to Chrome and possibly other browsers? I have courses that were published years ago that have exit course triggers. They worked fine until recently. I'm not keen on changing files that have years of users' results against them.
LaurenConnelly
Staff
4 years ago
Hi Design Team!

We don't see this bug in Storyline 360 (Build 3.51.24979.0), so it might be an issue within Chrome or other browsers. Is your course located in an LMS environment or web server? If it's in an LMS, I'd recommend troubleshooting your LMS with SCORM cloud to see if the behavior is different. If the Exit button works in SCORM cloud, then we'd recommend connecting with your LMS admin.
NevinDavie
Community Member
4 years ago
Hi Lauren. Am I correct in saying that with SCORM Cloud there's no option to launch a course in a new browser tab and you can only launch a course in a new window?
sarahrydgren
Community Member
4 years ago
hi Becca (staff)

We had thought a solution would be removing the non working exit button and now we have assigned out the course to hundreds of staff.... and multiple people taking the training are not having it recorded that LMS is tracking they completed the course. Is an exit button necessary to cause LMS to record that the user has taken a course?
RenGomez
Staff
4 years ago
Hi Sarah,

Thanks for the follow-up! An "exit course" button isn't necessary for recording the completion of a course. As long as you have one of the tracking options set, the course will report it when that option is completed.

You can even choose multiple criteria, and the first one completed will be reported.

Track Multiple Completion Criteria

An exit course button shouldn't affect this as long as the tracking options are triggered first (for example, a Submit Results trigger occurring before the Exit course trigger).

It sounds like multiple users are running into issues having the course reported, so I recommend sharing your file with our support team to take a closer look and help troubleshoot!