Forum Discussion
"Exit Course" Button Not Working
Hi everyone,
I am not able to figure out what's going on with the "Exit Course" button at the end of this quiz. I've tried all of the following:
1. Trying different browsers (Chrome and Edge)
...
Hi Amanda,
The exit course button has a couple of functions. When within a SCORM module, the exit course button will issue the LMSFinish("") command to tell the LMS the user is finishing their current session. When the course is launched in a new window, as well as issuing the LMSFinish("") command it will also attempt to close the current browser window/tab.
How this button behaves will depend on the LMS and how the module is deployed. It is expected behaviour that the Exit course button will not do anything within Review360. Most (not all) LMS will return the user to a course launch page or similar when the LMSFinish("") command has been issued by the course.
You may need to add additional functionality to the button if using it in LearnDash, such as adding a re-direct to the course launch page or a more generic course page.
Cheers,
Sam
My peer and I encountered the same issue at our workplace, and it still exists. We could not use the Exit button.
Hi LalitaVedula,
Thanks for reaching out!
I'm sorry to hear you're unable to use the Exit button in your course. Can you please provide a bit more context to help me better understand what you're seeing? It would be helpful to learn if the issue happens when previewing the course, and if you're viewing the course in an LMS. If you're comfortable sharing your file or a screen recording, I'd be happy to take a look. You can upload those here or privately in a support case and we'll delete them from our systems once troubleshooting is complete.
Hi Kelly, thank you for reaching out.
So, I added the button Exit, with trigger action to exit course. In Preview, it works as expected.
When I publish, and try to click on exit, nothing happens. I even tried with the Menu option, launch browser in new window.
Hello LalitaVedula,
Sorry to hear that you ran into this snag. There are a few reasons why your exit course trigger doesn't work in your course and those scenarios are listed here:
If you don't find one that matches your current setup, please share a copy of your project file here or in private by opening a support case so we can test your course's exit course button. We'll delete it when we're done!
