Forum Discussion

RichardDettl457's avatar
RichardDettl457
Community Member
2 years ago

Experiencing Lag time issues with Storyline 360

I've been experiencing lag time when moving objects and shapes around on the slide. Objects do not move with the cursor when I click on them. There is a lag of about 3-5 seconds before the object sh...
storyline 360
RichardWatson's avatar
RichardWatson
Super Hero

Richard,

  • Do you have a large image in the background on the slide? 
  • Are the drag items high-resolution photos that have been cropped down?

If you can share the .story file, it will make troubleshooting this easier. But check the first two items to see if the lag goes away.

Richard

 

RichardDettl457's avatar
RichardDettl457
Community Member
2 years ago

I figured out the problem and it might be useful information for other users. I was creating a background using multiple characters (8 to be exact). Once I turned them off using Show/Hide the lag time stopped.

Richard

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Richard,

    Thanks for sharing what fixed the issue for you! Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!

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