Forum Discussion
Export translation file to Word gives error 'Exception has been thrown by the target of an invocation'
I wanted to export a file for proofreading purposes from Articulate Storyline 360, but encountered an error when exporting the word file. I had done this before with Articulate 1 for my previous employer, so theoretically I know what I am doing. However, I keep receiving the error.
I have checked for weird letters or a too long path, but cannot find anything out of the ordinary
I have recorded what happened with Peek:
https://360.articulate.com/review/content/83fb8bb7-53dd-4031-a660-f6383be9b3a4/review
I had been running into the same issue as listed above. I closed ALL Office applications and I was able to get the export function to work accordingly. Thanks!
FYI - I had same error issue in Storyline 360, but got the translation export into Word to work by closing all Office applications as suggested in this thread.
I had a similar issue. One was the result of a corrupted slide animation. For another, I had to close ALL Office applications, including Outlook. Hope this helps someone.
Hi Phil,
Thanks for reaching out, but I'm not sure we have a single issue that we have reported or that we could update you on. The issues have all been unique to the users and their environment.
I'd be happy to help you as well though:
- Is Word open while you're trying to export?
- Are Word and Storyline installed in the same environment with the same permissions? i.e., both installed on Windows 10 in Parallels for Mac using admin permissions
- Are you on the latest update of Storyline, which is Build 3.28.18944.0, and using a supported Word version?
- Are you saving the .story file and the .doc file to a local destination, following along with the other guidelines here?
- Do you see the same error message if you open a new file and export to Word?
Any updates on this issue?
Glad you were able to get that sorted, Genevieve. Thanks for the update.
Hello Genevieve and welcome to E-Learning Heroes :)
Thanks for reaching out, but I'm not sure what solution did not work for you.
- Is Word open while you're trying to export?
- Are Word and Storyline installed in the same environment with the same permissions? i.e., both installed on Windows 10 in Parallels for Mac using admin permissions
- Are you on the latest update of Storyline, which is Build 3.26.18364.0, and using a supported Word version?
- Are you saving the .story file and the .doc file to a local destination, following along with the other guidelines here?
- Do you see the same error message if you open a new file and export to Word?
Thank you. It works now. My problem was that I wasn't saving the .doc file in the same folder as the .story file. Once I did that, it worked (with all Microsoft software closed). Thank you!
Unfortunately, that did not work for me...
I opened my Task Manager > Background Processes > and closed Microsoft Office Document Cache as suggested by Tina above, and that worked for me.
Thanks, Kendra for sharing that tip - glad it's working!
Hi Dave,
Thanks for checking into all of those areas! Is this happening on all Storyline 360 files or only those that have been upgraded from Storyline 2? You mentioned that you and a friend are both having trouble, but it would help if we're able to take a look at your original Storyline 2 file and test upgrading and exporting it too. I'll start a Support case for you so that you can share at least one of those files!
Keep an eye out for an email from Support@articulate.com.
Just kidding! Looks like you've already got a Support case, so I'll share the additional details here with Rona.
