Closed captions not showing in RISE
Hi,
I've added the .vtt file to a video in RISE but the closed captions aren't showing when I select to turn them on. I've tried switching on in edit and preview mode, both neither work. Any ideas?
Forum Discussion
Hi Digital1Digital!
Sorry to hear you're having trouble with closed captioning in Rise 360!
Do you mind sharing your video and .VTT file with us so we can troubleshoot and see what's happening? You can upload those items here in the discussion or privately through a support case.
We'll let you know as soon as we receive it!
Thanks, just send you them.
Thanks so much for sending along your files. I see that you're working with our colleague John. You're in excellent hands.
We'll continue the conversation over in your case.
Have a great start to your day, Digital1Digital!
