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Digital1Digital's avatar
Digital1Digital
Community Member
25 days ago

Closed captions not showing in RISE

Hi,

I've added the .vtt file to a video in RISE but the closed captions aren't showing when I select to turn them on. I've tried switching on in edit and preview mode, both neither work. Any ideas?

  • Hi Digital1Digital!

    Sorry to hear you're having trouble with closed captioning in Rise 360!

    Do you mind sharing your video and .VTT file with us so we can troubleshoot and see what's happening? You can upload those items here in the discussion or privately through a support case.

    We'll let you know as soon as we receive it!

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff

      Thanks so much for sending along your files. I see that you're working with our colleague John. You're in excellent hands. 

      We'll continue the conversation over in your case. 

      Have a great start to your day, Digital1Digital