Forum Discussion
Closed captions not showing in RISE
Hi,
I've added the .vtt file to a video in RISE but the closed captions aren't showing when I select to turn them on. I've tried switching on in edit and preview mode, both neither work. Any ideas?
Hi Digital1Digital!
Sorry to hear you're having trouble with closed captioning in Rise 360!
Do you mind sharing your video and .VTT file with us so we can troubleshoot and see what's happening? You can upload those items here in the discussion or privately through a support case.
We'll let you know as soon as we receive it!
Thanks, just send you them.
Thanks so much for sending along your files. I see that you're working with our colleague John. You're in excellent hands.
We'll continue the conversation over in your case.
Have a great start to your day, Digital1Digital!
Hi there - I am experiencing this same issue. I followed many of the other threads and followed the protocol and yet it still isn't working for me. I see it is not working for a lot of people.. hoping for some assistance.
Hi TanyaGarneau,
Thanks so much for reaching out! I see that you've opened a support case over the weekend and you're working with our colleague Phil. You're in great hands!
We'll continue the conversation over in your case.
Have a great start to your week!
