Forum Discussion
Eyedropper Not Working on Extended Monitors (360)
Hello,
I'm trying to use the eyedropper in 360, but it's not picking up the correct color I'm trying to eye drop. For example, when I hover over orange it shows up as green. I'm on a Lenovo laptop, using Windows 10, connected to multiple monitors. When I disconnect from the other monitors and just use the laptop, it works just fine. Any suggestions for making this work on multiple monitors? The laptop screen is so small!
Thanks!
- Nadia-ZaidCommunity Member
Hi Leslie,
At the time I wrote the post I was using the most current version (i double checked at that time). The next day an update came out and it's now installed. The version I'm using now is 3.38.21861.0. The issue is still present. Here is a Peek. This is recorded on my main screen (my laptop) with a second screen connected. If I disconnect the 2nd screen, this behavior disappears and the color picker works properly.
Hi Nadia!
Thank you for sharing that Peek! I recreated this same interaction on my end and didn't see the same issue.
You can see my test here:
Since this bug fix has already been released, it would be best to have our Support Engineers take a look. You can use this private upload link to start a case and share the affected file with our team. After submitting a case, you'll hear from our team shortly.
- Nadia-ZaidCommunity Member
Hi Lauren,
It's not an infected file. It happens in any file I work in while the 2nd screen is connected. I don't want to spend more time on this issue but just wanted to make sure the team is aware that there is still a bug and make sure that other users know that the easy workaround is to simply unplug a 2nd screen if they need to use the color picker.
- WallyHobbsCommunity Member
I have this same issue. The color picker does not work on an extended monitor--it appears to be pulling colors from another grid or scale. I have to use the second monitor, accessibility issues, so I've been using hex and rgb codes as a workaround, but it would be a lot faster if the color picker worked on the second monitor.
Storyline is up to date, on Windows 10, learning workarounds.
Thanks, Wally.
Based on the report from both you and Nadia, I've alerted the team to take another look at this previous resolution.
- WallyHobbsCommunity Member
Yes, it does seem to work as intended when I disconnect the second monitor. Also, the eyedropper is working as intended on my extended display today, not sure why, so this eyedropper problem is inconsistent for me. I'll keep monitoring it (groan).
Thanks for popping in to let us know that you're running into this issue as well, Customer Education Services.
I know you mentioned that you're using the most current version, but if you could grab that Build number for me to confirm, that'd be great!
You can check by going to:
Help > About Articulate Storyline- NatalieEllis-b3Community Member
v3.39.21985.0
Thank you for confirming.
In taking a second look and reviewing Nadia's Peek 360 video above, it looks like it may be a new issue happening in Updates 38 and 39.
The original issue was that the color picker would only select black when there were two monitors and this was corrected in Update 30.
Now it sounds like it's choosing colors out of order or incorrectly. Is this what you're seeing as well? I want to be sure to report this new issue so we can test it out.
For Nadia, Wally, and Customer Education Services:
- Is the color picker choosing the wrong color on the screen when using two monitors or is it choosing black each time?
- Is the resolution on each monitor the same and at 100%?
- Does the issue go away if you disconnect the second monitor?
- WallyHobbsCommunity Member
Yes, this is basically what I'm seeing, although the problem is inconsistent for me. Right now the color picker is choosing the correct color on my main monitor.
1. It's choosing the wrong color, when I have this inconsistent problem.
2. The resolution on my laptop is 100%, but 125% on my monitor. I use my monitor as my main display, as far as Windows is concerned.
3. Yes, the issue goes away if I disconnect the second monitor.
Thanks so much for staying on top of this intermittent issue!