Hello, I'm trying to use the eyedropper in 360, but it's not picking up the correct color I'm trying to eye drop. For example, when I hover over orange it shows up as green. I'm on a Lenovo laptop, using Windows 10, connected to multiple monitors. When I disconnect from the other monitors and just use the laptop, it works just fine. Any suggestions for making this work on multiple monitors? The laptop screen is so small! Thanks!

I am also having this issue with the color picker on two monitors. I am using the most current version of articulate 360, and have had this issue for some time.

This is definitely an multi-screen issue. I found that the color-picker-eyedropper does work if I start SL360 on my Laptop and then drag it over to the other screens, but not if I open SL directly onto any one of my associated screens. Hope this helps.

I have a theory about this: my two monitors are set to the same resolution, but one of them is scaled to 125% because of my wonky eyes. I'm thinking that the eyedropper functions on a 100% scale, maybe, and that's why it picks the wrong color? For what it's worth, I'm having the eyedropper issue on the monitor scaled to 100%.

1. It's choosing the wrong color. Sometimes I can tell where I think it's pulling from based on the colors it's choosing, but other times there seems to be no rhyme or reason. 2. Yes, have tried both on 100% and other settings as well. 3. Yes, the issue goes away if I don't use my second monitor (which is obviously not a viable solution for me as a designer).

Hi Valesa and Barbie, Thank you for reaching out and letting us know! A couple of questions for you as we dive in here: May I ask what the current Display and Resolution settings are? Does this happen in every file or just a specific file? Currently, I cannot recreate the issue in a new project file running the latest update. Here is what I am seeing when using a second monitor: If you can share a file with us where the issue is happening, we are more than happy to take a closer look! You can share files in this thread here, or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look.

Eyedropper Not Working on Extended Monitors (360)

LeslieMcKerchie
Staff
5 years ago
Thank you for the additional information. Our team is taking a look and this conversation is attached so that we can share updates with you here.
- AlisonHarden-d8
  Community Member
  3 years ago
  Hi Leslie, this has just started happening to me (19 July 2022) and I wondered if, with any recent updates, the problem has arisen again for anyone else?
ValesaClouse
Community Member
5 years ago
After the last update (10/27/20 3.45.23393.0) my color picker is no longer working correctly. When I try to use the dropper the color selected box is halfway across the page. If I keep working at it I can sometimes manage to select the right color but it doesn't always stay.
BarbieKilcoyne
Community Member
5 years ago
I discovered this same issue just yesterday. I'm using the most recent version of 360 and once I disconnected my additional monitor - it works. However, having two monitors is more convenient when I'm working on projects so it'd be nice to not have to disconnect one to use the software. Will there be another update to correct this?
NatalieEllis-b3
Community Member
5 years ago
Finally this issues appears to be fixed with the new updates. I just installed the new update for articulate and for storyline as well, and FINALLY I can use the color picker on my second monitor!
KCStardust-3d01
Community Member
4 years ago
Hello, I am now experiencing this issue with the new update. My eyedropper only works if I disconnect my 2nd monitor, which majorly interrupts my workflow. Any advice?
LeslieMcKerchie
Staff
4 years ago
Hi KC,

Thanks for popping in to share what you are experiencing and I'd be happy to help you with steps to prevent that workflow interruption.

Best recommendation when using multiple monitors:

Be sure that the DPI for each monitor is identical.

Second best if you have different DPI settings:

SL main window must be on the Primary monitor and "More Fill Colors" modal must be opened on the primary monitor.

Let me know if this works better for you.
KrisNagy-c67909
Community Member
4 years ago
Just piping up, for the SL team, to say that I'm still experiencing this issue. Color picker just chooses black for everything.
LaurenConnelly
Staff
4 years ago
Hello Kris!

Sorry you're running into this issue! Have you tried Leslie's suggestions above? If so, we'll want to enlist help from our Support Engineers.

Connect with a Support Engineer
janellemontg928
Community Member
4 years ago
this still isnt working for me
- BeccaLevan
  Community Member
  4 years ago
  Hello janelle, and welcome to E-Learning Heroes! 😊
  
  Sorry to hear you're still facing this issue. If you've already tried Leslie's suggestions above, I'd recommend connecting with our Support Engineers to help troubleshoot as a next step!
  
  CONNECT WITH A SUPPORT ENGINEER.
MikeAnderson-d8
Community Member
4 years ago
This is still a problem! Installed latest patch last week, eyedropper doesn't work now. Also, you can't open player properties on a 4K extended desktop monitor.