Eyedropper Not Working on Extended Monitors (360)


I'm trying to use the eyedropper in 360, but it's not picking up the correct color I'm trying to eye drop.  For example, when I hover over orange it shows up as green.  I'm on a Lenovo laptop, using Windows 10, connected to multiple monitors.  When I disconnect from the other monitors and just use the laptop, it works just fine.  Any suggestions for making this work on multiple monitors?  The laptop screen is so small!


35 Replies
Leslie McKerchie

Hi KC,

Thanks for popping in to share what you are experiencing and I'd be happy to help you with steps to prevent that workflow interruption.

Best recommendation when using multiple monitors:

  • Be sure that the DPI for each monitor is identical.

Second best if you have different DPI settings:

  • SL main window must be on the Primary monitor and "More Fill Colors" modal must be opened on the primary monitor.

Let me know if this works better for you.

Deanna Sackett

I'm seeing this issue occur recently in December 2021. I installed Storyline (from Articulate 360) after September 1, 2021. I closed Storyline and re-opened it on laptop (instead of on my external monitor) and the issue was resolved (as suggested above by Rini Stobbe). However, I prefer to have the capability to open Storyline on my larger external monitor vs. my smaller laptop.