I'm trying to use the eyedropper in 360, but it's not picking up the correct color I'm trying to eye drop. For example, when I hover over orange it shows up as green. I'm on a Lenovo laptop, using Windows 10, connected to multiple monitors. When I disconnect from the other monitors and just use the laptop, it works just fine. Any suggestions for making this work on multiple monitors? The laptop screen is so small!
Hello, I am now experiencing this issue with the new update. My eyedropper only works if I disconnect my 2nd monitor, which majorly interrupts my workflow. Any advice?
Hello janelle, and welcome to E-Learning Heroes! 😊
Sorry to hear you're still facing this issue. If you've already tried Leslie's suggestions above, I'd recommend connecting with our Support Engineers to help troubleshoot as a next step!
This is still a problem! Installed latest patch last week, eyedropper doesn't work now. Also, you can't open player properties on a 4K extended desktop monitor.
I'm seeing this issue occur recently in December 2021. I installed Storyline (from Articulate 360) after September 1, 2021. I closed Storyline and re-opened it on laptop (instead of on my external monitor) and the issue was resolved (as suggested above by Rini Stobbe). However, I prefer to have the capability to open Storyline on my larger external monitor vs. my smaller laptop.
I still have the exact same issue with the eyedropper.
It's causing so many delays having to find the hexadecimal or RGB for the colours I need rather than just being able to use such a (formerly) simple tool.
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Hello, I am now experiencing this issue with the new update. My eyedropper only works if I disconnect my 2nd monitor, which majorly interrupts my workflow. Any advice?
Hi KC,
Thanks for popping in to share what you are experiencing and I'd be happy to help you with steps to prevent that workflow interruption.
Best recommendation when using multiple monitors:
Second best if you have different DPI settings:
Let me know if this works better for you.
Just piping up, for the SL team, to say that I'm still experiencing this issue. Color picker just chooses black for everything.
Hello Kris!
Sorry you're running into this issue! Have you tried Leslie's suggestions above? If so, we'll want to enlist help from our Support Engineers.
Connect with a Support Engineer
this still isnt working for me
Hello janelle, and welcome to E-Learning Heroes! 😊
Sorry to hear you're still facing this issue. If you've already tried Leslie's suggestions above, I'd recommend connecting with our Support Engineers to help troubleshoot as a next step!
This is still a problem! Installed latest patch last week, eyedropper doesn't work now. Also, you can't open player properties on a 4K extended desktop monitor.
This post was removed by the author
Hello, I am using two monitors. I have the most updated version of Storyline, but still have the same issue.
I'm seeing this issue occur recently in December 2021. I installed Storyline (from Articulate 360) after September 1, 2021. I closed Storyline and re-opened it on laptop (instead of on my external monitor) and the issue was resolved (as suggested above by Rini Stobbe). However, I prefer to have the capability to open Storyline on my larger external monitor vs. my smaller laptop.
I still have the exact same issue with the eyedropper.
It's causing so many delays having to find the hexadecimal or RGB for the colours I need rather than just being able to use such a (formerly) simple tool.