I'm trying to use the eyedropper in 360, but it's not picking up the correct color I'm trying to eye drop. For example, when I hover over orange it shows up as green. I'm on a Lenovo laptop, using Windows 10, connected to multiple monitors. When I disconnect from the other monitors and just use the laptop, it works just fine. Any suggestions for making this work on multiple monitors? The laptop screen is so small!
Hello, I am now experiencing this issue with the new update. My eyedropper only works if I disconnect my 2nd monitor, which majorly interrupts my workflow. Any advice?
Hello janelle, and welcome to E-Learning Heroes! 😊
Sorry to hear you're still facing this issue. If you've already tried Leslie's suggestions above, I'd recommend connecting with our Support Engineers to help troubleshoot as a next step!
This is still a problem! Installed latest patch last week, eyedropper doesn't work now. Also, you can't open player properties on a 4K extended desktop monitor.
I'm seeing this issue occur recently in December 2021. I installed Storyline (from Articulate 360) after September 1, 2021. I closed Storyline and re-opened it on laptop (instead of on my external monitor) and the issue was resolved (as suggested above by Rini Stobbe). However, I prefer to have the capability to open Storyline on my larger external monitor vs. my smaller laptop.
I still have the exact same issue with the eyedropper.
It's causing so many delays having to find the hexadecimal or RGB for the colours I need rather than just being able to use such a (formerly) simple tool.
Hi Leslie, this has just started happening to me (19 July 2022) and I wondered if, with any recent updates, the problem has arisen again for anyone else?
@Alison You are not alone. Color picker is not working for me no matter where my SL is at (main screen or extended screen). Just updated to the latest version (July 28, 2022; 3.66.28355.0).
Today 11/4/2022 I have the same issue. The eye dropper won't pick up the correct colors. I get an occasional Green and Blue when hover over anything other than Green and Blue, but mostly I get Gray or White. :( I'm using an extended monitor with my laptop. I have Storyline 360 V 3.68.28887.0
I'm going to try one of the suggestions to use storyline on the screen it opens on and see if that works. BUT did want to mention this is still an issue. Attached a screenshot, it's not picking up the eyedropper in my screenshot, but it's there just under the white box. :)
Okay that didn't work. On my laptop monitor it just gives the wrong color, on the external monitor it still gives the wrong color, but the color box is far far away...
The only thing that worked for me was to unplug the external monitor.
Have you checked the solutions that Leslie posted above? Please let me know if this helps! If you have additional questions, feel free to reach out here or privately in a case.
While we do have some best practices for working with images, these discussions here and here are directly related to using Snagit and may be helpful for you. Perhaps someone in the community will be able to assist you with SnagIt troubles further. Hope it all gets sorted for you!
This is clearly still an issue. Considering what it costs for a license it should be a reliable product. Unfortunately the more I use 365 the more i find reasons not to renew the license.
Please can you fix these issues because things like the eyedropper, publishing issues, legacy version 'update' issues, not having things such as closed captions available as default etc. may seem small to you but they are fundamental to a lot of your customers.
51 Replies
Hello, I am now experiencing this issue with the new update. My eyedropper only works if I disconnect my 2nd monitor, which majorly interrupts my workflow. Any advice?
Hi KC,
Thanks for popping in to share what you are experiencing and I'd be happy to help you with steps to prevent that workflow interruption.
Best recommendation when using multiple monitors:
Second best if you have different DPI settings:
Let me know if this works better for you.
Just piping up, for the SL team, to say that I'm still experiencing this issue. Color picker just chooses black for everything.
Hello Kris!
Sorry you're running into this issue! Have you tried Leslie's suggestions above? If so, we'll want to enlist help from our Support Engineers.
Connect with a Support Engineer
this still isnt working for me
Hello janelle, and welcome to E-Learning Heroes! 😊
Sorry to hear you're still facing this issue. If you've already tried Leslie's suggestions above, I'd recommend connecting with our Support Engineers to help troubleshoot as a next step!
This is still a problem! Installed latest patch last week, eyedropper doesn't work now. Also, you can't open player properties on a 4K extended desktop monitor.
This post was removed by the author
Hello, I am using two monitors. I have the most updated version of Storyline, but still have the same issue.
I'm seeing this issue occur recently in December 2021. I installed Storyline (from Articulate 360) after September 1, 2021. I closed Storyline and re-opened it on laptop (instead of on my external monitor) and the issue was resolved (as suggested above by Rini Stobbe). However, I prefer to have the capability to open Storyline on my larger external monitor vs. my smaller laptop.
I still have the exact same issue with the eyedropper.
It's causing so many delays having to find the hexadecimal or RGB for the colours I need rather than just being able to use such a (formerly) simple tool.
Hi Leslie, this has just started happening to me (19 July 2022) and I wondered if, with any recent updates, the problem has arisen again for anyone else?
Hello Alison,
Welcome to the E-Learning Heroes Community! ✨
Sorry to hear you're experiencing this issue. If you've already tried Leslie's suggestions in this thread, I'd recommend connecting privately with our Support Engineers to help troubleshoot.
Have a great day!
@Alison You are not alone. Color picker is not working for me no matter where my SL is at (main screen or extended screen). Just updated to the latest version (July 28, 2022; 3.66.28355.0).
This post was removed by the author
Today 11/4/2022 I have the same issue. The eye dropper won't pick up the correct colors. I get an occasional Green and Blue when hover over anything other than Green and Blue, but mostly I get Gray or White. :( I'm using an extended monitor with my laptop. I have Storyline 360 V 3.68.28887.0
I'm going to try one of the suggestions to use storyline on the screen it opens on and see if that works. BUT did want to mention this is still an issue. Attached a screenshot, it's not picking up the eyedropper in my screenshot, but it's there just under the white box. :)
Okay that didn't work. On my laptop monitor it just gives the wrong color, on the external monitor it still gives the wrong color, but the color box is far far away...
The only thing that worked for me was to unplug the external monitor.
Hi Tracy,
I'm sorry to hear you're experiencing this issue!
Have you checked the solutions that Leslie posted above? Please let me know if this helps! If you have additional questions, feel free to reach out here or privately in a case.
I'll check that out tomorrow -- when I'm working from home. Works fine in the office. I'll keep you posted!
Thanks for keeping us in the loop, Tracy! We're happy to assist you further. Keep us posted in this thread!
Have a nice start to your week and happy developing!
Well hot-diggity-dog .. that worked! woo hoo Now, if you have a solution for getting SnagIt to work on this laptop lol...
Thanks!
Glad to hear Leslie's workaround helped, Tracy!!
While we do have some best practices for working with images, these discussions here and here are directly related to using Snagit and may be helpful for you. Perhaps someone in the community will be able to assist you with SnagIt troubles further. Hope it all gets sorted for you!
Have a great day!
Hello!
I am experiencing this exact issue and have the latest version installed. Please advise!
Thanks.
Hi Shauna, and welcome to the E-Learning Heroes Community! ✨
Sorry to hear you're experiencing this issue as well. Have you gone through Leslie's suggestions earlier in this thread?
Please let us know if this helps! If you have additional questions, feel free to reach out in this thread.
Hi Shauna,
This is clearly still an issue. Considering what it costs for a license it should be a reliable product. Unfortunately the more I use 365 the more i find reasons not to renew the license.
Please can you fix these issues because things like the eyedropper, publishing issues, legacy version 'update' issues, not having things such as closed captions available as default etc. may seem small to you but they are fundamental to a lot of your customers.
Kind regards.