Hello, I'm trying to use the eyedropper in 360, but it's not picking up the correct color I'm trying to eye drop. For example, when I hover over orange it shows up as green. I'm on a Lenovo laptop, using Windows 10, connected to multiple monitors. When I disconnect from the other monitors and just use the laptop, it works just fine. Any suggestions for making this work on multiple monitors? The laptop screen is so small! Thanks!

I am also having this issue with the color picker on two monitors. I am using the most current version of articulate 360, and have had this issue for some time.

This is definitely an multi-screen issue. I found that the color-picker-eyedropper does work if I start SL360 on my Laptop and then drag it over to the other screens, but not if I open SL directly onto any one of my associated screens. Hope this helps.

I have a theory about this: my two monitors are set to the same resolution, but one of them is scaled to 125% because of my wonky eyes. I'm thinking that the eyedropper functions on a 100% scale, maybe, and that's why it picks the wrong color? For what it's worth, I'm having the eyedropper issue on the monitor scaled to 100%.

1. It's choosing the wrong color. Sometimes I can tell where I think it's pulling from based on the colors it's choosing, but other times there seems to be no rhyme or reason. 2. Yes, have tried both on 100% and other settings as well. 3. Yes, the issue goes away if I don't use my second monitor (which is obviously not a viable solution for me as a designer).

Hi Valesa and Barbie, Thank you for reaching out and letting us know! A couple of questions for you as we dive in here: May I ask what the current Display and Resolution settings are? Does this happen in every file or just a specific file? Currently, I cannot recreate the issue in a new project file running the latest update. Here is what I am seeing when using a second monitor: If you can share a file with us where the issue is happening, we are more than happy to take a closer look! You can share files in this thread here, or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look.

Eyedropper Not Working on Extended Monitors (360)

JialinYi-12015d
Community Member
4 years ago
Hello, I am using two monitors. I have the most updated version of Storyline, but still have the same issue.
DeannaSackett-7
Community Member
3 years ago
I'm seeing this issue occur recently in December 2021. I installed Storyline (from Articulate 360) after September 1, 2021. I closed Storyline and re-opened it on laptop (instead of on my external monitor) and the issue was resolved (as suggested above by Rini Stobbe). However, I prefer to have the capability to open Storyline on my larger external monitor vs. my smaller laptop.
MarcTaylor-defd
Community Member
3 years ago
I still have the exact same issue with the eyedropper.

It's causing so many delays having to find the hexadecimal or RGB for the colours I need rather than just being able to use such a (formerly) simple tool.
LucianaPiazza
Staff
3 years ago
Hello Alison,

Welcome to the E-Learning Heroes Community! ✨

Sorry to hear you're experiencing this issue. If you've already tried Leslie's suggestions in this thread, I'd recommend connecting privately with our Support Engineers to help troubleshoot.

Have a great day!
RebekahOlejn045
Community Member
3 years ago
@Alison You are not alone. Color picker is not working for me no matter where my SL is at (main screen or extended screen). Just updated to the latest version (July 28, 2022; 3.66.28355.0).
TracyWindsor-96
Community Member
3 years ago
Today 11/4/2022 I have the same issue. The eye dropper won't pick up the correct colors. I get an occasional Green and Blue when hover over anything other than Green and Blue, but mostly I get Gray or White. :( I'm using an extended monitor with my laptop. I have Storyline 360 V 3.68.28887.0

I'm going to try one of the suggestions to use storyline on the screen it opens on and see if that works. BUT did want to mention this is still an issue. Attached a screenshot, it's not picking up the eyedropper in my screenshot, but it's there just under the white box. :)
- TracyWindsor-96
  Community Member
  3 years ago
  Okay that didn't work. On my laptop monitor it just gives the wrong color, on the external monitor it still gives the wrong color, but the color box is far far away...
  
  The only thing that worked for me was to unplug the external monitor.
KellyAuner
Staff
3 years ago
Hi Tracy,

I'm sorry to hear you're experiencing this issue!

Have you checked the solutions that Leslie posted above? Please let me know if this helps! If you have additional questions, feel free to reach out here or privately in a case.
- TracyWindsor-96
  Community Member
  3 years ago
  I'll check that out tomorrow -- when I'm working from home. Works fine in the office. I'll keep you posted!
LucianaPiazza
Staff
3 years ago
Thanks for keeping us in the loop, Tracy! We're happy to assist you further. Keep us posted in this thread!

Have a nice start to your week and happy developing!
TracyWindsor-96
Community Member
3 years ago
Well hot-diggity-dog .. that worked! woo hoo Now, if you have a solution for getting SnagIt to work on this laptop lol...

Thanks!
LucianaPiazza
Staff
3 years ago
Glad to hear Leslie's workaround helped, Tracy!!

While we do have some best practices for working with images, these discussions here and here are directly related to using Snagit and may be helpful for you. Perhaps someone in the community will be able to assist you with SnagIt troubles further. Hope it all gets sorted for you!

Have a great day!