Eyedropper Not Working on Extended Monitors (360)

Hello Corina.  I'm sorry you're getting hung up with this function!  We have this behavior documented, and I've added your discussion to our report so we can update you with any changes.

Right now, the best way is to use a single monitor when you need to color-pick.  

This is definitely an multi-screen issue.

I found that the color-picker-eyedropper does work if I start SL360 on my Laptop and then drag it over to the other screens, but not if I open SL directly onto any one of my associated screens.

Hope this helps.

Just curious, do you have scaling set to anything other that 100% on any screen? I have seen issues where the cursor appears to be in one location but is actually reacting to the screen in another location. Only fix for me was to insure 100% scaling on all displays.

Hi Everyone,

Great news! 

Today we released the newest version of Storyline 360, build 3.30.19518.0! The issue with the eyedropper not working with multiple monitors has been resolved!  

The first step is to update Storyline 360. Head over to the desktop app and click the "Update" button for Storyline. More detail here.

As always, if you have any questions go ahead and post them in this discussion or reach out to our Support Engineers directly. 

Hi Storyline Staff,

Just a quick heads up that this issue seems to have reappeared. I have two monitors but was working on my main one. The color picker was working haphazardly. I disconnected my extra monitor and the color picker started working. I am using the most current version of 360.

Hi Nadia,

Thanks for popping in to share your experience with the color picker.

Can you please share what version of Storyline 360 you are currently using? You can check one of two ways:

• From the Articulate 360 Desktop App:

• From Storyline 360:

The previous issue was specific to the color picker not choosing colors as expected and choosing black. Is this what you are seeing as well?

If not, can you describe the 'haphazard' behavior that you are seeing? A Peek 360 screen recording would be especially helpful as well :)

Hi Leslie,

At the time I wrote the post I was using the most current version (i double checked at that time). The next day an update came out and it's now installed. The version I'm using now is 3.38.21861.0. The issue is still present. Here is a Peek. This is recorded on my main screen (my laptop) with a second screen connected. If I disconnect the 2nd screen, this behavior disappears and the color picker works properly.

Hi Nadia!

Thank you for sharing that Peek! I recreated this same interaction on my end and didn't see the same issue. 

You can see my test here:

Since this bug fix has already been released, it would be best to have our Support Engineers take a look. You can use this private upload link to start a case and share the affected file with our team. After submitting a case, you'll hear from our team shortly. 

Hi Lauren, 

It's not an infected file. It happens in any file I work in while the 2nd screen is connected. I don't want to spend more time on this issue but just wanted to make sure the team is aware that there is still a bug and make sure that other users know that the easy workaround is to simply unplug a 2nd screen if they need to use the color picker.

I have this same issue. The color picker does not work on an extended monitor--it appears to be pulling colors from another grid or scale. I have to use the second monitor, accessibility issues, so I've been using hex and rgb codes as a workaround, but it would be a lot faster if the color picker worked on the second monitor.

Storyline is up to date, on Windows 10, learning workarounds.