Eyedropper Not Working on Extended Monitors (360)

Thanks, Wally.

Based on the report from both you and Nadia, I've alerted the team to take another look at this previous resolution.

I have a theory about this: my two monitors are set to the same resolution, but one of them is scaled to 125% because of my wonky eyes. I'm thinking that the eyedropper functions on a 100% scale, maybe, and that's why it picks the wrong color?

For what it's worth, I'm having the eyedropper issue on the monitor scaled to 100%.

Yes, it does seem to work as intended when I disconnect the second monitor. Also, the eyedropper is working as intended on my extended display today, not sure why, so this eyedropper problem is inconsistent for me. I'll keep monitoring it (groan).

I am also having this issue with the color picker on two monitors. I am using the most current version of articulate 360, and have had this issue for some time. 

Thanks for popping in to let us know that you're running into this issue as well, Customer Education Services.

I know you mentioned that you're using the most current version, but if you could grab that Build number for me to confirm, that'd be great!

You can check by going to:
Help > About Articulate Storyline

v3.39.21985.0

Thank you for confirming.

In taking a second look and reviewing Nadia's Peek 360 video above, it looks like it may be a new issue happening in Updates 38 and 39.

The original issue was that the color picker would only select black when there were two monitors and this was corrected in Update 30.

Now it sounds like it's choosing colors out of order or incorrectly. Is this what you're seeing as well? I want to be sure to report this new issue so we can test it out.

For Nadia, Wally, and Customer Education Services:

1. Is the color picker choosing the wrong color on the screen when using two monitors or is it choosing black each time?
2. Is the resolution on each monitor the same and at 100%?
3. Does the issue go away if you disconnect the second monitor?

Yes, this is basically what I'm seeing, although the problem is inconsistent for me. Right now the color picker is choosing the correct color on my main monitor.

1. It's choosing the wrong color, when I have this inconsistent problem.

2. The resolution on my laptop is 100%, but 125% on my monitor. I use my monitor as my main display, as far as Windows is concerned.

3. Yes, the issue goes away if I disconnect the second monitor.

Thanks so much for staying on top of this intermittent issue!

1. It's choosing the wrong color. Sometimes I can tell where I think it's pulling from based on the colors it's choosing, but other times there seems to be no rhyme or reason. 

2. Yes, have tried both on 100% and other settings as well. 

3. Yes, the issue goes away if I don't use my second monitor (which is obviously not a viable solution for me as a designer).

Thank you for the additional information. Our team is taking a look and this conversation is attached so that we can share updates with you here.