Feedback comments disappeared

Hi,

I have been working through SME feedback using Rise's review system. I finished replying to them all yesterday and when I've logged in today they have disappeared? My only option in 'Review' is to publish the course again. Surely the comments haven't disappeared? Some required the SME to reply...

Lindsey

rise 360

SandraAria-501b
Community Member
4 years ago
Hello, I am the owner of the course and only I have published new versions.
- CNavarro
  Former Staff
  4 years ago
  Hi, Sandra thanks for the clarification that you are the owner of the course. We would love to have one of our support engineers investigate this further. Feel free to open a case here. Our engineers are ready to help.
AbigailJoyCoron
Community Member
4 years ago
Hi! I am experiencing the same issue. I am the course owner and I am publishing the course as a new version of an existing one. I've tried both Chrome and Edge, with same results.
- hazelB
  Staff
  4 years ago
  Hi Abigail! Sorry to hear you're experiencing the same issue. Please open a case with us here and one of our technical support engineers will help you out.
InternHelpdesk
Community Member
3 years ago
I've got the same problem:( I'll open a case with Ariticulate, to get it resolved
NadiaInfantino
Community Member
3 years ago
Hi there. One of my clients is experiencing the same issue with comments disappearing. Please advise.
hazelB
Staff
3 years ago
Hi Nadia! Sorry to hear you're encountering missing comments. Did you select Publish a new version of an existing item? Do you know if the course was duplicated? Are you the owner or a collaborator?
JamilaColbert-4
Community Member
3 years ago
November 2022 and I am having the same issue. One review link, no new publishes, comments vanish into an older version.
- hazelB
  Staff
  3 years ago
  Hi Jamila! Thanks for letting us know that your comments vanish into an older version. Would you mind opening a case with us here so that one of our tech support engineers can assist you?