Forum Discussion

RebeccaWinnier's avatar
RebeccaWinnier
Community Member
4 years ago

Feedback Disappeared

I renamed a Storyline file after I had published it to Review 360 and the reviewers had started making comments. When I published a new version using "Publish a new version of an existing item," the previous (unresolved) comments disappeared. I could see them under the "Feedback" tab but not next to the slide in the "Comment" window. When I restored the previous version, the comments showed up next to their slides like normal. I reversed the name change and renamed the file back to what it was when I initially published the training, but when the new version is published, even with the old name the comments are empty. Is there a way to make them show up again?

Review 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Welcome to E-Learning Heroes, Rebecca! ⭐️

    Thanks for sharing these details, and great call on opening a support case! I see my teammate Ronaziel has stepped up to the plate and is reviewing your files. She'll reach out in your case shortly with the next steps!

  • AnnabelleGrew's avatar
    AnnabelleGrew
    Community Member
    4 years ago

    Hi there, 

    My team have experienced a similar problem where some unresolved comments from previous versions no longer show up when viewing the current version of a course. However in our case you could not see them in Feedback or Slide view, however they were visible if you view the older version. 
    The behaviour seems inconsistent as some previous versions comments carried forward and some didn't. It would be great to be updated on any fixes for this so that we don't end up losing comments. 

    Thanks

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      4 years ago

      Hello Annabelle!

      Thanks for sharing this with us! Currently, comments stay with the version where they're posted. I'll share your comments with my team and update you if this feature is added to our roadmap for Review 360.

  • LindaNelson's avatar
    LindaNelson
    Community Member
    2 years ago

    When is this going to be fixed? I've just lost all of my SMEs comments due to a course name change. I'm beside myself.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Linda!

      So sorry to hear about your comments disappearing!

      I see that you've already opened a support case and connected with my teammate John Carlo. Smart move! You're in excellent hands working one-on-one with him! It looks like John Carlo just replied to your e-mail with some feedback and follow-up questions about your issue.

      We can continue this conversation over in your support case to keep all information in one spot.

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