Forum Discussion

MargaretReeve-f's avatar
MargaretReeve-f
Community Member
4 years ago

Feedback layer problems

Hi, I'm hoping someone can help me with this.

I've created a quiz. I have a neutral character on the base layer.
When the user gets the question correct, I've customised the the correct feedback layer to show a happy character. 
When the user gets the question wrong, I've customised the try again layer to:

  • show a sad character
  • show a button that will take the user to another slide which will give them extra information, in order to (hopefully) get the correct answer when they try the answer again

My problem is when the user gets the answer wrong and they click the button on the customised try again layer to get to the extra information slide, we very briefly see the neutral character from the base layer. We don't see anything else from the base layer, just the character.

Has anyone got any ideas for how I can solve this?

Thanks in advance.

storyline 360
  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hello Margaret!

    I'm happy to help figure out why the state changes on the base layer from Sad to Neutral! It's difficult to pinpoint the issue without seeing the file. Do you mind sharing the .story file with us? You can attach the project to this discussion or upload it privately in a support case.

    Either way, we'll take a look and share our findings!

    • MargaretReeve-f's avatar
      MargaretReeve-f
      Community Member
      4 years ago

      Hi Lauren,

      Thank you for your message.

      I've already spoken to support but they haven't been able to help so far so
      I've opened a support case. Fingers crossed that will help.

      Best wishes
      Margaret

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