Starting with a new project, I added a simple multiple-choice question. Here are the steps I took: Opened the Feedback Master editing screen. cut the background box from the master (I want different colored boxes for correct/incorrect) pasted it into each of the children layouts and moved it to the back. in the master, moved the question title text box and set to left align (successfully, the children reflected the change. in the master, moved the feedback text box and set to left align (all children layouts but the Correct layout reflected the change. After three attempts, the Correct layout did too - frustrating) moved the button in the master, all good. closed the Feedback Master template and previewed the correct/incorrect layouts. Mostly good, except the Correct layout's font size is a bit larger. Opened the Feedback Master editing screen, and selected each of the children layouts and sure enough, the Correct layout's font looks larger there too, although the toolbar says all children's placeholder text areas are the same font family and size. Instead of the dark gray font, I wanted black and in the Master layout I selected the text boxes and changed the font color. All the children layouts reflected the change, but not the Correct layout. I then changed the title placeholder to red and same deal. This is where I saved the project and uploaded it here.

Hi Bill! So sorry you've hit this snag! Unfortunately, it is an active bug that we've reported. Here's what it looks like on my end. I've added your comments and files to the report, which helps our Engineers nail down why this is occurring. I'll report back when I hear of an update. Thank you for taking the time to include the files!

Here's a follow-up to my previous post. I went through a similar process with a new project and kept it even more simple. You'll notice in my sample upload that the "Correct" layout doesn't replicate all the settings of the Master. BTW, this was done with the Modern master. I also did the same things with the Classic master and all the children actually did reflect the master. Something is wonky with the Modern layout.

Lauren, First, let me say thank you for the terrific support service. The fact that you replied with a video of what it looks like on your end is amazing. Never seen that before. Not sure if you saw my second attachment where the "classic" master/children work as expected, but that might help you narrow it down to the "modern" set of feedback masters. I look forward to hearing back about a fix for the Modern set.

Hi there Bill! Thanks for the kind feedback! I'm more of a visual learner so it's nice to hear you enjoyed the screen recording. You're right, I noticed the "Classic" feedback masters do respond with the changes made so the issue is specifically in the "Modern" feedback masters! Thanks for clarifying this. It was something I forgot to address. I'll keep you updated in this discussion!

Has this been resolved? Having the same kind of issue

Feedback master seem to be a bit buggy, formatting not "sticking"

19 Replies

SarahChapman-7d
Community Member
3 years ago
I am also experiencing this bug. Lots of copying/pasting instead.
JoseTansengco
Staff
3 years ago
Hello Everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 74, we’ve included important fixes and new features.

One of the bugs that was fixed was for when the Feedback layer did not inherit the font style and color changes in the feedback master.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!
- maren_west
  Community Member
  11 months ago
  I'm still experiencing this issue as well
KaliHolt
Community Member
2 years ago
Unfortunately, I am experiencing this same issue!
- StevenBenassi
  Staff
  2 years ago
  Hi Kali!
  
  Sorry to hear you've run into this setback!
  
  Testing the behavior on my end, in the current version of Storyline 360, I was unable to reproduce the bug discussed previously in this thread. My feedback layers inherited the font and color I set within the Feedback Master. Everything was working as expected!
  
  If you've confirmed that you are working locally, and a repair of your Storyline installation doesn't do the trick, do you mind sharing your .story file for testing on our end? Feel free to upload a copy here in the discussion or privately through a support case.
LucianaPiazza
Staff
11 months ago
Hi Maren,

Sorry to hear you've run into this issue as well with the Feedback Master.

As Steven mentioned earlier in this discussion, if you are currently working locally, and a repair of your Storyline installation doesn't seem to resolve this issue, please share your .story file with us in this thread or privately in a support case. We'd be happy to take a closer look at your setup!
DavidWestra-98b
Community Member
2 months ago
I am also having a similar issue. The formatting of the text is respected, however the positioning of the text is not. Here are screenshots of the master and how it shows on the actual slides:
- LucianaPiazza
  Staff
  2 months ago
  Hi DavidWestra-98b,
  
  Thanks for reaching out and sharing screenshots with us! I'm sorry to hear you've run into this unexpected behavior. I tested this on my end, and was unable to experience this positioning change with the text.
  
  Do you experience this text positioning change when using any other Feedback Master slides in your course or just when using this specific Feedback Master slide?
  
  Are you currently working and saving your project file locally?
  
  Are you experiencing this in any other .story projects you are working on?
  
  Our latest version of Storyline 360 is Update 97. If you've installed the latest update and still experience this issue, I recommend repairing your Storyline installation.
  
  Please let us know if you're still encountering this issue with the Feedback Master formatting not sticking after the repair. We'd be happy to take a closer look at your .story file in this thread or privately in a support case.
  
  Looking forward to hearing from you!